First Generation Powernode Won't Update

Answered

John Lockwood

• January 07, 2023 14:37

I have three Bluesound devices but one of them, a first generation Powernode, is still on BluOS 3.12.13. It prompts me every day for an update.  I get a box stating that it is preparing for the update, but then the update stops.  The device works fine otherwise.

I tried a manual firmware installation, but that also failed to complete.

I tried on several occasions to send a Support Request, but I got no response or acknowledgement that the request was sent or received.  (I have successfully done a Support Request from a different device).  

Any other suggestions?

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 09, 2023 13:24

  Hi John

  I have escalated your issue to our Support Crew so they can take a closer look.
• 

  Seppi Evans

  Hi-Res

  • January 07, 2023 15:48

  If not already tried, reboot your Router then hardwire using Ethernet to see if that helps.

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• 

  John Lockwood

  • January 08, 2023 19:26

  Same result via wi-fi or ethernet.

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