no network share mac os high sierra

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    Tony W. - Product Support Manager

    Hi Patrick

    We are seeing a rise in the latest software update in High Sierra affecting Apple users as Apple has made some changes on their end. I am escalating your issue to our Bluesound Support Crew but yo may be better served by asking Apple Support.

    We will be in touch.

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    Iain O'Brien

    Patrick,

    I have the same problem & discussed this twice with Apple Support last week.  They could find no problem with non-Bluesound network shares on my iMac & suggested that the app was at fault.  Bluesound support suggested downgrading to a previous MacOS, but I am reluctant to try this as it would negate any subsequent security upgrades.

    Iain

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  • Hi Iain

    Thanks for the feedback. I am looking at your ticket history now. We generally wouldn't recommend downgrading unless it was to test and confirm a change was causing the problem. 

    We admittedly have made some changes in release 2.14.10 which was released December 17th 2017 but looks like Kyle would have made sure you had accomplished that.

    Was the Apple Technician able to confirm this was completed successfully? https://support.apple.com/en-us/HT208317

     

     

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  • Avatar
    Iain O'Brien

    After repeated attempts & to my great relief I have eventually achieved network share with my iMac running OS 10.13.2.

    The solution seems to be as follows:

    do not use the 'iTunes' subfolder as recommended on page 17/30 of the BluesoundMacOS.pdf

    instead use the parent folder 'Music' (as Read Only)

    Kind regards,

    Iain O'Brien

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  • Great News Iain

    If that is the case, then the issue is one of permissions. This Help Centre Article may be helpful then to others in a similar boat; https://support.bluesound.com/hc/en-us/articles/204525213

     

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