Some files and folders not visible in Finder

I have a large collection, almost all FLAC files ripped from CDs to my Vault2, and have almost all the metadata edited as needed. However, there are 3 albums and/ or artist folders that show up in the Bluesound app but don't appear in Mac Finder or using Yate metadata editing software.

Case 1: I had 18 Pink Floyd albums ripped and in the "Pink Floyd" folder. I ripped another one which showed up in a separate "PINK FLOYD" (all caps) folder. At first I couldn't access the album in the PINK FLOYD folder. Now it's the only folder that shows up. I can't see or access the original folder or albums.

Case 2: All my Smashing Pumpkins albums are in the "Smashing Pumpkins" folder except for one that shows up under "The Smashing Pumpkins" in the Bluesound app. I can't see or access the "The Smashing Pumpkins" folder.

Case 3: I have 2 Kings of Leon albums, one showed up in "Kings of Leon" the other in "Kings Of Leon" (capital O). Now I can only see on of the folders in Finder or Yate.

Any suggestions about why this is happening and how to fix it would be really appreciated!

Official comment

Tony W. - Product Support Manager

November 23, 2017 18:18

Hi Scott

Try this Help Center article to use Technical Info to locate the file; https://support.bluesound.com/hc/en-us/articles/201638736

If that does not help, plesse select Help Send Support Request and we will be happy to help

Scott Diaz

November 23, 2017 21:23

That's a very good feature and helped me fix the problem. The Smashing Pumpkins album was in the wrong artists folder. For the others, I was able to determine that the albums showed up under the same folder name according to the Bluesound app. I ended up renaming whichever folder showed up in Finder. Then the other folder with the same name but differences in capital letters would show up too, so I could move the albums into the right folder and delete the old folders. I still don't know how the file system ended up creating folders with the same names but differences in caps.

Thanks for the help!

November 23, 2017 21:46

Happy to help Scott

Some files and folders not visible in Finder

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