Comments

9 comments

  • Official comment
    Avatar
    Tony W. - Product Support Manager

    Hi Ignacio

    We have had no issues with the BluOS App specific to High Sierra.

    If you are having issues, please drop us a note at support@bluesound.com describing your problem and we will be happy to assist.

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  • Avatar
    Urs Bruno Schmid

    Hi - I got also problem with teh BluOS controller and OSX High Sierra. The App will quit without any reason after around 10 minutes activity …

    Again, again and again!

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  • Hi Urs Bruno

    We have had no major issues or problems but have escalated your issue to our BluOS Support Crew. They will be in touch.

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  • Avatar
    Urs Bruno Schmid

    Hi there, will this be helpful?

     

    Process: BluOS [946]
    Path: /Applications/BluOS.app/Contents/MacOS/BluOS
    Identifier: com.nadelectronics.bluesound
    Version: ???
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: BluOS [946]
    User ID: 501

    Date/Time: 2018-01-04 09:27:37.490 +0100
    OS Version: Mac OS X 10.13.1 (17B1003)
    Report Version: 12

     

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  • Hi Urs

    That's not necessary. We will be in touch.

     

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  • Avatar
    Urs Bruno Schmid

    Thank you!

    I think I have see the problem now. My WLAN Connection is very bad. At every interruption of the Node2 with the WLAN, the BluOS had an error.
    I connected the Node2 with Ethernet. Since than there was no problem anymore!

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  • Great News Urs... Kind of...

    Please check out our Network Troubleshooting section on how to improve your network signal strength;

    https://support.bluesound.com/hc/en-us/sections/200071008

    I will notify the BluOS Support Crew to cancel your request.

    Thanks for #LivingHiFi

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  • Avatar
    Wayne Wilmot

    Rubbish. After 10 days of support tickets I finally get an admission from Gurtaj C. to my question if Bluesound had tested file sharing under Hi Sierra. A cut an paste of his response:

    Gurtaj C.

    "Gurtaj C. (Bluesound)

    Feb 9, 4:02 PM EST

    Hi Wayne,

    Sounds good, keep us posted!

    We have tested it here and as a matter of fact we have a Mac Mini here that does not share since 10.13.1 .

    Gurtaj C.
    BluOS Support Crew Analyst "
     
    I do recognize that the problem was created by Apple, but Bluesound should have told us they knew about it. Both Bluesound and I have wasted a lot of time trying to fix something they knew they couldn't fix.
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  • Avatar
    Tony W. - Product Support Manager

    Hi Wayne

    Thank you for your patience and sorry for the confusion. Apple has made some security changes to High Sierra. Depending on how your machine received High Sierra (pre-installed or upgraded, from what version it was upgraded, how many times it has been upgraded), file sharing is affected differently. 

    Some recommendations we have provided have solved many, not all, but most file sharing issues we have seen since Apple's update. 

    We do encourage consumers to contact Apple as that is where the primary confusion is, but do try to provide some tips and tricks to try and eliminate or work around the issue. We are sorry if you felt that created a negative experience and do hope you see we were trying to help.

    I have mentioned your feedback to our support channels as we are always trying to make a better experience for all...

    Tony

     

    Anthony Williamson
    Product Support Manager
    support@bluesound.com
    1-855-531-4666

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