Player doesn't recognize best network




  • Official comment

    Hi Neal

    Bluesound Players only support the 2.4Ghz band and do not connect at 5Ghz. 

    It is a bit of a misnomer to suggest the 5Ghz is 'faster' 5Ghz waves are larger so can carry a bigger payload. This is advantages for video and as a result made a comeback in the past few years. 

    Being larger however isn't necessarily better. Consumers like to put players in nooks and corners which is much more suitable to smaller waves.

    If you are having problems with your Player, please select Help, Send Support Request in the App to send us a log file and we will be happy to help.

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  • Avatar

    I too am disappointed that BlueSound does not support 5GHz networks and I am very surprised that the "official comment" states that 5GHz networks being faster is a "misnomer."  Under ideal conditions, 2.4 GHz Wi-Fi will support up to 450 Mbps or 600 Mbps, depending on the class of the router. 5 GHz Wi-Fi will support up to 1300 Mbps.  2.4GHz networks are also a lot more common, therefore there is a LOT more interference.  I can detect 18 2.4GHz networks at my house, and only 2 5GHz networks.  I have 27 devices connected to my 2.4GHz network and only 3 connected to 5GHz. Again, a LOT less crowded (surely someone at BlueSound understands what that does to RSSI and signal reliability?).   The BlueSound is the type of device that should be connected to a 5GHz network.  So, in addition to the 5GHz network offering more speed, it's also in a LOT less crowded space, which means a cleaner, more reliable signal.  Sure, 5GHz networks don't have the range of a 2.4GHz network, but not all of us are trying to stream from a router 50ft away in a "nook" or "cranny".  Mine is only 10 feet away, and, unfortunately, its connected to the same congested network as my lightbulbs.

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  • Hi Jason

    It comes down to bandwidth and creating an environment that meets your needs. Drop us a note at and our BluOS Support Crew will be happy to help you with best practices. 

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