My pulse flex regularly stop playing

Dear all,

I've just lately bought two pulse flex and a NAD 368 amplifier with BluOS module. All in all I’m very happy. However the two pulse flex regularly stop playing. The NAD 368 is connected via LAN in the living room. I use the two pulse flex as a stereo pair in the kitchen via WiFi.

As WiFi I’m using the “devolo” powerline 500 APs. The distance between the two Flex and the AP is about 6-8 meters.

The issues that I regularly have are:

- The players stop playing by their own.

- Afterwards I only see one of the two players.

- My App says “connection to player failed”

- the stereo pair gets ungrouped.

- Sometimes it take quite long for the players to respond to my app-commands (new titel, change in volume etc.)

I already made a factory reset for the player that is further away and swapped position. I do not know if it is a problem of just one of the players, or both, or due to my wifi.

What could be the reason? What can I do for trouble shooting?

I like the Bluesound players etc. However, the current status is pretty annoying.

Best

Christoph

Official comment

Tony W. - Product Support Manager

December 18, 2017 17:08

Hi Christoph

Can you please ungroup the Stereo Pair. Selecting each Flex individually, please select Help, Send Support Request in the App so we may see the log files. In the first request enter subject 'Failed Stereo Pair - FLEX 1' in the second request 'Failed Stereo Pair - FLEX 2' so we can associate the two requests as one and merge them at our end.

Ollienarramore

January 30, 2018 11:23

Did you get a solution for this? as this is regularly happening to me.

January 30, 2018 13:35

Hi Ollienarramore

Don't wait, select Help, Send Support Request so we can review your log file and help troubleshoot your network related Audio Dropouts.

My pulse flex regularly stop playing

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