"No players detected"

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  • Hi Derek

    I have escalated your issue - we will be in touch

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    eldanyo

    Hey there,

    I'm "enjoying" the node 2 since a few weeks. In general I like it very much, but what's really annyoing is that it seems to lose connection to LAN after updating or waking up from sleep mode. After that it's not visible in my Android app. Sometimes the LED stays green, sometimes the LED stays blue.

    The player's connected via ethernet. When it's disconnected or can't be found in LAN I usually restart it by disconnecting and reconnecting power which works finde in two out of three times. But to be honest, I don't want to do that with a device with such a price.

    Router is a Fritzbox 7362 SL. I already changed the cable and I don't have any other issues concerning LAN.

    Any ideas? Thanks, Daniel

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  • Hi Daniel

    We have seen quite a few issues with Fritzboxes as they generally have multicast disabled and have a limited NAT (can only keep track of about 10 network devices at a time in spite of what the DHCP Address allocation says).

    Check your Fritzbox settings to ensure Multicast is enabled. We can assist you with that by selecting Help, Send Support Request and we can remote in and make recommendations.

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    Michiel v.d. Zeijde

    Same kind of issue here, but not sure if it's exactly the same issue.

    When my Node N100 loses internet connection, for example because of issues at my ISP, the LED will stay blue, so indicating that it is connected to my wireless network, but my app will indicate that no devices are found. Even after leaving it for a couple of hours.I can only solve this issue by unplugging the Node from power and then plug it in again. This will cause the need for it to be re-configured ( which also is not as it should be i suppose ). After configuration is complete, it works like a charm again until there is a connection issue again. Then i again have to re-configure it. This happens 2-3 times a week.

     

    So i have two questions:

    1. How can i make sure that when my Node N100 temporarily loses internet connection, i don't have to unplug- and plug in the power again to get it working again?

    2. How can i make sure that the configuration is memorized when unplugging the node from power, so i don't have to re-configure the device when it has been disconnected from power for some time?

     

    Kind regards,

    Michiel

     

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  • Hi Michiel

    Your issue is significantly different... I am escalating it to our Support Crew

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    James Harrington

    Hello,

    I'm glad I found this thread since I'm also experiencing these frustrating connection issues.  I recently purchased a NAD C658.  I'm very happy with many aspects of this unit and the BluOS system.  In fact, I'm considering adding players to fill out the house.  However, these connection issues are driving me nuts.  I can't see sticking with this system if I can't figure this out.  Maybe a hardwired ethernet works but I'm not going to do that, especially for multiple units, my house isn't wired for it.

    But this thread has provided some good pointers, so I'm hopeful.  In particular what Tony has taught about router settings and multicast.  I was able to get into my Spectrum provided router and notice a few settings that may help.  I enabled UPnP as was suggested earlier.  There is setting for Multicast, it was not enabled - so I enabled that, seems like a no brainer.  I restarted the router and fired up the NAD.  Made connection reliably on a few devices so far.  Going to use heavily and monitor over the long weekend and will report back.

    Tony/Bluesound:  My router is a Ubee DVW32CB.  Are there any other settings I should be looking at to optimize?

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    Tony W. - Product Support Manager

    James

    Help, Send Support Request in the App and our Support Crew will help you 1:1

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    James Harrington

    Tony,  I did as you suggested last Friday (11/27) and haven't heard a thing, not even an email indicating my request was acknowledged.

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    Tony W. - Product Support Manager

    Hi James - if you didn't get an acknowledgment then we didn't get the request. The fact you can't send a support request also suggests that the network is the problem...

    • Please power down your players and any other network-attached devices. (Laptops, tablets and smartphones you can simply put in Airplane Mode).
    • Unplug your router for 30 seconds then plug it back in
    • Wait 5 minutes
    • Start powering up all your Players and network devices.
    • Reconnect your tablets and laptops
    • Relaunch the app

    This will reset your network router's cached addresses. Setting a DHCP reservation for devices will help.

    Home network best practices with all IoT devices (not just us) suggest you should probably do this periodically. If you have more than 10-15 devices on your network (Bluesound Players, Tablets, Smart TVs, Thermostats... it adds up). Not as often as emptying the lint trap in your dryer but more often than changing the batteries in your smoke detectors.

    If the problem persists, however, please e-mail the make, model and operating system version of your smart device to support@bluesound.com. This can be located in the settings menu, about the phone or tablet. Also, do you have a wireless extender or bridge the Player is connected to? If so please include the make and model of that along with the make and model of your router in your e-mail.

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    James Harrington

    Tony, I stand corrected, Bluesound support did respond quickly, but it went to my spam folder so I missed it.

    My connection is actually quite solid after I enabled multicasting on my router.  I have also made a static IP address for the player.

    There continue to be some issues with the NAD C658.  Mostly involving issues when it goes into standby.  It's not clear to me or other users if its' a NAD problem or BluOS problem or some interaction.

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    Tony W. - Product Support Manager

    HI James - it's neither, it's a networking environment problem. Please keep working with Support.

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    James Harrington

    Tony - are you saying that the NAD C658 standby issues are known to Bluesound are a known networking environment problem?

    I've adjusted everything I can on my router to optimize it based on input from Bluesound.  I'm even hardwired with Ethernet.

    I'm not sure what else I can do.

    So I should open a new ticket with Bluesound for my C658 standby problems?

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    Tony W. - Product Support Manager

    No

    I am saying your network environment - such as settings in your router may be causing network interference... this is not a Bluesound or NAD thing, this is a modern IoT Appliance thing and our Support Crew will be happy to help

    Think cars not performing due to traffic jams or potholes in the road...

    Check out www.bluesound.com/network101 for some great DIY networking tips...

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    James Harrington

    Tony, with all due respect, your last comments aren't helpful at all.  You said my NAD standby issues were network related but have no basis to support that claim.

    I have several devices on my network and none have these issues.  My 2 smart TVs don't, or my PlayStation, or my new washing machine that has an app that goes with it.  Why do all those devices work with no problem, but not Bluesound?

    Bluesound should admit they have a problem and commit to fixing it so that its robust and bullet proof.  I don't think the average consumer is going to be able or willing to get into advanced settings on their router in order to optimize performance for your player...they'll just return it.

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