Node connectivity

Answered

Greg Smith

• December 31, 2022 15:32

Good morning,

I'm having an issue connecting to my Node (purchased March 2022). It has been working well connected to my wifi since then, but this week it has disappeared first from the BluOS app and then from airplay as well.

I have factory reset it several times, connected to ethernet, and still nothing. After resets it lands on a solid blue light and I can still see it connected to my router because it has an IP. I'm not sure how it remembers wifi credentials after a hard reset, but I have tried re-adopting it during the brief green flashing window and no luck.

I have tried to submit a Support Request through the app but unfortunately I just have a blank black screen when I select support request on any of my devices. Upgrade and Diagnostics options also are blank.

Please let me know if there is something else I should be doing.

Thank you for any assistance!

1

• 

  Greg Smith

  • December 31, 2022 22:32

  Okay will do, thanks for the assist.

  0

Please sign in to leave a comment.