Vault continually restarting

Answered

Daniel Martin

• December 18, 2022 10:12

My vault is stuck on a cycle of continually restarting itself and stuck on red light. If I depower for a lengthy period (say overnight) it will then start up fine for a day or do then flip back to this state. Is this a capacitor or heat issue? The unit is in a good location away from other devices and plenty of ventilation.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • December 19, 2022 13:27

  HI Daniel

  Please select Help, Send Support Request in the BluOS App so our Support Crew can review why your VAULT is spontaneously rebooting. It is unlikely a PSU capacitor issue as the vast majority of those cases would result in the player not starting at all and is extremely rare on a VAULT. That being said, have our Support Crew review the log first before jumping to conclusions.

   

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