All artwork has vanished...

Answered

Joseph Strain

• December 12, 2022 16:31

Hello,

I realize there are a number of prior posts covering this issue, many of which seem to have been successfully resolved, but, I have already done a full library index rebuild & attempted to re-load artwork numerous times, to no avail.  I'm using a Vault 2 with MacOS, Windows, and Android controllers.  Please advise on next steps.  Thank you.

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• Official comment

  

  Tony W.

  Product Support Manager

  • December 12, 2022 16:39

  As always in this case, as in those, if problems persist, our Support Crew will be happy to assist once they review your event log by selecting Help, Send Support Request in the App.
• 

  Joseph Strain

  • December 12, 2022 17:05

  Cheers, Tony.  Request sent via Android 13 on the most recent build. 

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