Preset buttons not responding (PulseFlex 2i)

Answered

Gerardo McQuade

• November 17, 2022 15:10

All five buttons on the PulseFlex 2i are configured but not responding. Only way to use the presets is by selecting from the BluOS app.

Thanks

Background: PulseFlex 2i with latest firmware/update, external battery pack installed.

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 17, 2022 16:04

  I have escalated your issue to our Support Crew so we can get some details for your region in case this is a hardware fault. We will be in touch via e-mail.
• 

  Gerardo McQuade

  • November 17, 2022 16:56

  Found out all buttons (play/pause, volume, skip) were unresponsive --not only the presets.

  *Resolved*: Removed and reattached the battery pack and that resolved the issue.

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• 

  Theo Pretorius

  • March 31, 2023 20:17

  My PulsFlex 2i preset buttons are unresponsive. I do not have a better. I have disconnected power several times hoping they would respond but no luck. The Pause/play, volume and skip buttons work though.

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• 

  Tony W.

  Product Support Manager

  • April 03, 2023 13:48

  HI Theo

  Please select Help, Send Support Request in the BluOS App so we may review your log file and receive some more details from you.

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