Bluetooth interrupting Tidal LAN stream.

Answered
Stu Clark
Wondering if any of you are currently experiencing any issues recently? The most recent issue is ‘Bluetooth’ suddenly interrupting & streaming adverts while I am listening to Tidal wired connection. I do ‘not’ use the Bluetooth capability & only use the phone as the remote & I have no other applications open on the phone anyway, so I have no idea where these adverts are coming from. It’s helpful to hear about ‘properly lagging pipes in the winter’ but not while I’m anxious to find out if Dave eventually got another brick in the wall.
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Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Stu

    Check your phone settings and see if you are paired with your Player. Consider a manual rather than an Automatic Bluetooth connection. See www.bluesound.com/bluetooth for more details.

  • Stu Clark

    Hi Tony,

    Yes I would not stream using Bluetooth, the Node is connected directly via LAN & the phone is only using the BluOS App as a controller. Certainly no streaming from the phone.

    This sudden interruptions with ‘adverts’ has not occurred today however….. I do get songs playing out of order & also simply ‘stopping’ short 🤷‍♂️.

    All very unsettling lol. In all honesty I am considering if the Node streamer is a solid enough foundation, I know that sounds like a slur & it is certainly not intended to be & has an extremely good reputation.

    However, having only had the streamer for 2-3 weeks & having these problem occur with a hard wired connection I think I am going to have to question if it is the correct streamer for me.

    I do not complicate the issue with Alexa connections or anything fancy. Simply BluOS App controlling the Node which is connected directly to the LAN & the Coax out to my DAC from the Node. So there really isn’t much that should be able to go wrong.

    Can you give any advice on resetting the player. I REALLY do not want to lose all the music I have saved in playlists etc 🙈

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  • Tony W.
    Product Support Manager

    Your issue has been escalated to our Support Crew to take a closer look

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  • Stu Clark

    Oh, also….. yes, the Node is Paired with my phone but not ‘connected’ as I use the app only as ‘control’ & do not stream using Bluetooth.

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