Vault 2 stuck on red

David Griffiths

• November 04, 2022 18:36

I have a Vault 2 which has worked well for a number of years.

I returned from holiday to find it was non-responsive with the red light on. I had not initiated an upgrade, but maybe it started one automatically. I have tried to follow the instructions about re-installing firmware using a USB stick but it doesn't respond to that. My network can't see it either.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • November 04, 2022 19:38

  Hi David

  Your issue has been escalated to our Support Crew so we may take a closer look.

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