Soundbar+ switches to not used input

Beantwortet

Bas Takken

• 12. Juli 2022 17:33

My soundbar is connected by hdmi (cable which came with the soundbar) to the tv (Samsung an-95a 2020/1) and nothing is connected to the optical-in. The hdmi is set to auto sense on the app and on the tv e-arc is enabled and it’s on auto sound quality because it sounds way better then pcm (I’ve only those two settings). I’ve had this problem before but the fix from then doesn’t do it this time, also pcm really sounds bad so switching to that isn’t really an option. The real problem is: that when I turn the tv on there is no sound coming from the soundbar, if I look on the app it says the soundbar is on its optical source and I’ve to either manual change it in the app or turn the tv back off and on again. Witch is stupid but it somehow works🤦 I’m looking forward to any help I can get

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• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 13. Juli 2022 12:18

  Hi Bas,
  
  I will escalate your request to a support ticket. A member of our support team will reach out to you soon.
  
  Thanks for #LivingHiFi
• 

  Permanently deleted user

  • 18. Juli 2022 02:58

  I haven’t experienced that. But the problem I see often is when I power off my tv the sound is muted in the app so when the tv is turned back on there is no sound until you click the volume button.

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