Trying to add Flex 2i pair as a stereo pair but the app won't see the players

Steven Kennard

• 24. Dezember 2021 16:06

I have 2 Flex 2i players I got a day or so ago. I was able to set up a home theatre group, with the 2 Flexs and the Pulse Soundbar+. Now I want to add the two Flexs as a stereo group, but when I try to do that, no players appear in the menu. (I went to Fixed Groups, Add Group, Stereo Pair). It keeps searching, finding nothing. But they are live on the network as the home theatre group plays them just fine.

I have 2 networks (one has -5). I can't tell which network my players are on (how do you know?) but I have the problem with both networks. I have tried unplugging the Flex players, waiting 30 seconds and then reconnecting them. The Flexs are both solid blue lights, so on the network. I also tried force closing the app, but that didn't change anything.

I also just checked and I no longer see HDMI input as an option (for the Pulse). I admit that I am lost with all of this at this point.

I also tried calling the support line yesterday and today, with no response. Support is very disappointing, I have to say. 

Can anyone on here help, please?

Thanks

Steven

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  Seppi Evans

  Hi-Res

  • 24. Dezember 2021 17:52

  You will need to delete the Home Theatre group before reconfiguring the Flex’s as just a stereo pair.

  Do you really have two networks or one with multiple SSID’s? If just multiple SSIDs then look at your router settings to make sure something along the lines of channel isolation is not enabled.

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  Steven Kennard

  • 24. Dezember 2021 20:08

  Thank you for the response, Seppi.

  Are you saying that I can either use the Flex's as a stereo pair or part of a home theatre group, but not both? I am sure the instructions (poor as they are) somewhere, say that they can be used in both ways, just not at the same time. So, 2 groups set up, one as home theatre group, one as stereo group. 

  We don't have 2 networks, I'm pretty sure, but just multiple SSIDs. I see no option for AP isolation on my network setup in the router, so I assume it is not enabled.

  So am I going to have to delete home theatre group and add stereo group each time I want to use just the two Flex players as stereo speakers in another room? This is awfully clumsy, impracticlal and won't be used in that way, obviously. I also see that this was requested as a feature 3 years ago, supported by many votes and, it seems that as recently as 3 months ago, was not yet enabled. So I guess I have answered my own question. I can still return these players as I only just purchased them.

  Thanks again,

  Steveb

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  Seppi Evans

  Hi-Res

  • 24. Dezember 2021 20:24
  • Bearbeitet

  Don’t worry about the router, if the Flex’s are still part of the HT group they won’t be available to configure. Last footnote applies.

  https://support1.bluesound.com/hc/en-us/articles/115015422208-How-to-create-a-Surround-Sound-Group-using-Fixed-Groups-

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  Steven Kennard

  • 24. Dezember 2021 21:40

  Thanks, Seppi.

  Unfortunately I have found that I am not able to return the Flex Players as I got them using air miles. So, with no response from Bluesound support, I guess I am stuck with the limited usage - either stereo group or home theatre group. I guess they want you to just buy more. But not everyone has those type of disposable funds.

  Steven

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  Seppi Evans

  Hi-Res

  • 24. Dezember 2021 21:47

  If you log a support ticket, then Bluesound will be in touch.

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  Steven Kennard

  • 24. Dezember 2021 21:54

  We already have yesterday, thanks. But if they are in touch, that won't change the functionality, I suspect.

  I don't expect to be contacted for a while, due to holidays.

  Regards,

  Steven

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