Upgrade leaves Bluesound player unusable

David Zarling

• 2. Dezember 2021 22:25

Was prompted on Bluesound Android app to download updated software. Upon selecting yes, my Bluesound player has a steady ready light, is unusable, and the app cannot find the player. Please advise.

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 3. Dezember 2021 12:45

  Hi David - I have escalated your issue to our Support Crew - They Will be in Touch
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  Sascha R.

  • 2. Dezember 2021 22:39

  Since the update yesterday my players keep quitting after a while and are not to be found in my WLAN anymore. Need to be unplugged before they can be used again, and after a while they quit playing again. This is so annoying, it MUST be fixed. I got two PULSE Flex 2i.

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  Tony W.

  Product Support Manager

  • 3. Dezember 2021 12:46

  Hi Sascha

  Sounds like your network router cache has some bad entries - this happens from time to time. Reboot your router, wait 5 minutes, reboot your players wait 5 minutes and then you should be good. If problems persist after that, please e-mail support@bluesound.com so we may troubleshoot further.

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