Error during installation

Beantwortet

Maarten

• 1. Dezember 2021 19:05

New Soundbar+ and Sub+, trying to install them (connect) through the BluOs App, but both failed during the installation process through the app. Not a clear error message, just says that installation process has failed and have to try again.

When i try again, the bluOs app isn't able to find both players anymore. Both LED indicators are solid Blue and looking in my Router i can find both connected.

Tio start the installation again, had to do a factory reset to be able to find them again in the App. Reinstalltion has same result. 

Already did the following;

• Soundbar+ and Sub+  factory reset
• Put the Sub right next to the Wifi Router and tried installation again, same result
• Tried deleting/reinstalling BluOs App on 2 different Android devices, same result
• Tried installing BluOs app on Mac OS, but when opening the App its only searching for players but doesn't do anthing...

Very disappointing start after buying this "premium" brand hoping for a quick setup.

Any ideas? 

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 1. Dezember 2021 19:29

  Sound like you are set up but your phone or tablet did not reconnect to the network. Please kill the app, check your phone or tablet settings, then relaunch the App.

  Check out www.bluesound.com/setup for more details
• 

  Maarten

  • 1. Dezember 2021 19:58

  Hi Tony,

  Thanks for the quick response, but already checked & did that. Also restarted my Andriod device, same issue. If anyone else had a similar issue with a resolvement, happy to know..

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• 

  Maarten

  • 1. Dezember 2021 20:15

  @Tony, checked the setup page, but even when i connect the Soundbar+ wired to the Router, BluOS app is not able to find the Soundbar+.

  Sure i am connected on the same Wifi point, tried through Andriod & Mac OS and tried connection through http://10.1.2.3/. Pretty lost at this point. 

  I can connect with Spotify through Bluetooth connection and play music.

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• 

  Maarten

  • 2. Dezember 2021 08:44

  RESOLVED

  Found out that the problem was my Router, which is the standard Modem/Router from my Internet Provider. Had a backup Router, installed & connected this one, setup was smooth afterwards (had to do a hard factory reset again of the Soundbar & Sub).

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