2 Flex Stereo Pair w/ PC

Beantwortet

Kommentare

8 Kommentare

  • Offizieller Kommentar
    Tony W.
    Product Support Manager

    Hi Jorge

    You only need to connect one player to your computer via analogue and set up a Stereo Pair as a fixed group. Here's how; https://support.bluos.net/hc/en-us/articles/360000220107

  • Jorge Molar

    Hi Tony,

    Thanks for your prompt reply and info. Indeed it is, I've done it and it works.

    I'm used to config stereo pairs on these same Flex and on both my Mini, but I was mislead by another post from some years ago, where it is mentioned that each speaker is connected with a cable.

    Anyway, it's exactly as you wrote and it is working. Thanks so much!

     

    1
  • Jorge Molar

    Hi Tony

    I contact you again because, although I managed to connect my player to my PC and use a Stereo Pair, I am experiencing many problems.

    I am now using an optical cable and have set up the Stereo Pair as a fixed group. But the problem is that the fixed group is very unstable. Sometimes I can hear the pairing failing and it often dissapears. Sometimes the player with the optical connection starts flashing green (without stoping); sometimes it just desappears from the Player Drawer. Either way, the Stereo Pair is lost and I have to start all over again.

    Another problem, an old one and eventually related, is that, although I have a strong WiFi powerline adapter just a mere 1,5 meter away from both these Flex players, the players often connect to my main router WiFi located in a different room (the SSID of the WiFi is the same and synchronized, but still there are two sources).

    Can you help me with this? Should I start a new support ticket?

    Thanks so much!

    0
  • Tony W.
    Product Support Manager

    Help, Send Support Request in the App

    0
  • Jorge Molar

    Hi Tony, sorry for disturbing you again. I sent the support request 3 days ago and so far I have no feedback. After submiting the request, the app refers a 15 min automatic confirmation, which I haven't received so far.

    Is this normal?

    Thanks and regards

    0
  • Tony W.
    Product Support Manager

    We have no record of that request - sorry - that's okay though as I have escalated this for you.

    0
  • Jorge Molar

    Thanks again for your help. But this is strange. I sent two requests 3 days ago. I sent another one right now. After sending, I get the following message (in portuguese):

    Obrigado por ter enviado o seu Pedido de Ajuda e o Ficheiro de Historial do Leitor. Deverá receber um e-mail de confirmação da Equipa de Suporte da Bluesound no endereço de e-mail que providenciou.

    Se não receber esta confirmação nos próximos 15 minutos ou se desejar ver as Questões Mais Frequentes, por favor visite a nossa Base de Dados On-line em https://support.bluos.net e clique no Suporte widget em baixo do lado direito.

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  • Tony W.
    Product Support Manager

    Our apologies Jorge - we will be in touch

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