BluOS very slow and not found in Airplay

Beantwortet
Simon Harske

Hey Guys,

by now, I tested three Bluesound devices in my home network (Node N130, Powernode 2i, C368 with 2i module). All three performed very low (5-10 seconds to load a song, 5-10 sec delay when skipping to the next song and so forth on Spotify Connect). Currently, I am using the C368 and it is connected to my network via ethernet cable. It performs slowly and I cannot find the device on Airplay (neither on my iPhone, nor on my iPad).

I work from home and my internet connection works fine for video streaming etc. I have no dealys when playing music on Spotify, Soundcloud or YouTube on my phone.

As all three devices did not perform well in my network, I guess it is a matter of my router settings. I tried every "usual" troubleshooting hack like restarting devices, upgrading, re-installing and so forth. Could you please have a network expert reach out to me? Thank you in advance.

One thing to add: I deconnected the ethernet cable at the C368 in order to try to get a connection via WLAN. Neither did the device show up in my WLAN list, nor did I have any connection. Still, the light of the device was solid blue. I did not find the device in the BluOS app though.

Thanks for any help with this frustrating, time-consuming issue.

Best,

Simon

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  • Offizieller Kommentar
    Sam R.

    I have often seen this sort of issue resolved by the following steps (occasionally when adding a new device to your network, the network device table that your router stores might get fuddled up. Rebooting it following the steps below will clear the cached addresses)

    • Turn off all players and other network-attached devices (laptops, tablets, and smartphones – Airplane mode can be enabled).
    • Unplug any wireless extenders or repeaters you may have in your home. (Skip this step if you do not have an extender/repeater).
    • Unplug your router. Wait for 30 seconds and plugin again.
    • Wait for 5 minutes (important – do NOT skip the wait time).
    • Turn on all wireless extenders or repeaters and wait for 5 minutes. (Skip this step if you do not have an extender/repeater).
    • Turn on all players and network-attached devices (laptops, tablets, and smartphones – Airplane mode needs to be disabled).
    • Relaunch the BluOS App.

    If that does not resolve it, please email support@bluesound.com with the make/model of your router and any additional network bridges/switches/etc. you are using so they may investigate. 

  • Simon Harske

    Hi Sam, thanks for your recommendation. I tested it yesterday night (waited twice the time you recommended) and it still doesn't work. I don't use any switches/repeaters etc., so my setup is rather simple.

    I opened a ticket at the German Bluesound support already but received the unsatisfying answer that they would not have any network expert they could connect me with. That's why I came to this forum.

    Do you have any further recommendations to share? Any help is appreciated.

    I noticed yesterday that the system reacts very fast (less than a second) when I fast-forward a running song. I only have the delay when I skip to the next song -> then it takes like 7-10 seconds until the next song is played on the speakers. Maybe that helps.

    Thanks and cheers

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  • Sam R.

    Interesting. Best still to reach out to our tech support team, so I've escalated your case. Someone will be in touch soon. 

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