NODE Wifi conection issues HELP!
Beantwortet
Hey All
Recently bought a NODE and I'm struggling to get it connect to my wi-fi network. Currently the result is an 'Unexpected Error Has Occurred' error when ever I try to connect this without any cables involved. I have also tried forcing the wi-fi connection after joining the device to the back of my router with a Ethernet cable but with minimal success.
I realise this a fairly common problem, and no doubt there are answers on the forum which can help but at a certain point time this stuff starts shooting over my head.
Please help!
-
Hey Alain thanks for the reply. Here's the additional information you requested;
1. Do you find a new ip address in the router? - Yes and is identified by the custom device name I gave it.
2. Can you "ping" it? If not, the cable could be defective. - Pings successfully with zero packet loss.
3. What colour is the led on the node? - Blue when connected with an Ethernet cable.
4. Could an update be happening? - Don’t think so. When using the iOS app and going to the Menu>Help>Upgrade option it comes back as saying ‘No Update Available’.
5. Have you tried rebooting the router, with cable connected to node? - Potentially. Can’t quite remember.
6. Can you see any SSID in the "configure wifi" option? - This option has been available in the past, but since switching from a short either Ethernet lead to a much longer one it seems to have stopped presenting itself. Manually inputting the SSID still works and seems to work but either option has ever lead to the NODE retaining that Wi-Fi connection after rebooting.
Also how do I submit a support ticket?
0 -
I have the same problem. I Think it has something to do what kind of router u use. I have a netgear Nighthawk r7000. Cant connect to the bluesound with the same problem u have. If i take my node to my brother with the same internetprovider but other router no problems at all!. the node connects in a minute!
Today 1 1/2 hour on the fone with the helpdesk of NEtgear, they really did there best to help me and we had a connection with the node. But when i when out and needed a new connection the same problem again!!!!
0 -
Ok i think i got the answere. For me it seems it hase somthing to do with the wifi security,
I chanced the security from wpa2-psk to wpa-psk/wpa2-psk in the router and it looks like its working. I can connect and is seems the connection is there to last.
1 -
Not sure exactly what it is....I tried changing security, channels etc but its still a no-go for 5G at any distance greater than 3ft and 2G works up to about 20ft.
When the dust settles it should be clear that BlueSound has general wifi issues that needs to be fixed. No its not the customers router, etc. This should be obvious because 99.9% of people use multiple other wifi devices in their homes both 2G and 5G without issue. From phones, to smart TV's, computers etc...for example I have 25 devices connected to my router via wifi, some 2G some 5G and NONE of them have any issue what so ever. That is except one....
1 -
1 year have past and still no improvement in wifi connection and super low volume using hdmi arc.
Im starting to think i wasted money choosing NODE rather than wiim mini
0 -
Same issue with a new Node Nano. Been through multiple troubleshooting steps without resolution. What is the fix?
0 -
Hi Mike, have you tried temporarily moving the NANO to be closer to your Router and using an Ethernet lead directly into the Router? When you do this the LED on the front will turn Blue showing it’s connected, now you should be able to use the BluOS App to configure Wi-Fi. If the App on your phone or tablet does not work try a wired PC / Mac.
If you are still having issues in the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look. If you cannot do this then use email support@bluesound.com
0 -
Hi Seppi, thank you for the quick response! The Nano is next to the router. Also, I've tried the ethernet cable process. It will connect, but the android and iOS apps do not offer a Wi-Fi settings when connected by wire. Sent an email to BS support some time ago, but only received an auto response indicating it would be a few days for a response. Still waiting... and will likely send the unit back.(Very frustrating) My expectations were high for this product and was hoping to purchase several more and the Vault2i to upgrade a distributed home system, but unlikely after this experience. Thanks again.
0 -
In the BluOS App even when connected via Ethernet you can configure Wi-Fi.
Wireless Setup over Ethernet
0 -
Sound like your Router is blocking wired to Wi-Fi connections, if you know your way round your Router have a look for something called client isolation.
Bluesound support (as in my post above) will be able to help you.
0 -
Thank you for your efforts. I will await BS support.
0
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
Kommentare
11 Kommentare