Spotify songs only play for a minute on BlueOS 4.14.9

Beantwortet

Erland Sommarskog

• 5. März 2026 21:06

I noted this behaviour the day after I had upgraded to BlueOS 4.14.9 so that is a strong suspect.

When I play albums from Spotify on Bluesound, songs plays for a minute or two, but then they are interrupted, and the next song on the album starts playing. And so on.

I have tested this on three of my four pairs of players, and the behaviour is the same on all. The players are two pairs of Pulse 2i and one pair of Pulse Flex.

I've tested to play from Spotify directly on my devices - one phone, one tablet and one PC - and here songs run to the end, so there does not seem to be any issue with the connection to Spotify as such.

I tested unplugging all players and routers, as I was away for a few days. That changed nothing.

Anyone else who have run into this?

1

• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 6. März 2026 13:57

  Hi Erland,
  
  I would start by restarting your entire network including your Bluesound devices. If issue persists, please reach out to our support crew by sending us an email at support@bluesound.com or by submitting a support request directly through the BluOS app.

  In the BluOS app, simply go to Help > Send Support Request and a member of our support crew will be happy to assist you further.
  
  
  
• 

  Erland Sommarskog

  • 8. März 2026 21:03

  > I would start by restarting your entire network including your Bluesound devices.

  As I said, I have already tried that. As I was away over the weekend, I tried it once more. No difference.

  I've sent in a support request.

  I still wanted to post here to hear if anyone else has seen this. And also so that other persons who have experienced this can see the thread and know that they are not alone.

  1
• 

  Silas Brockmann

  • 12. März 2026 17:08

  Same issues here.
  Definitely not on the customer network side.

  1
• 

  Erland Sommarskog

  • 18. April 2026 07:38

  So this is a bit of a mystery. I submitted a support request and worked with the support engineer who had me unplug everything and reconnect, and also reset some Spotify settings. Nothing helped. Next step was that he would connect over Teamviewer to collect more diagnostics. However, we had to postpone this as I left for a vacation trip. Before I left home, I unplugged everything to save energy (but I might have missed one player). Now I'm back home, everything is plugged in a again - and playing Spotify has been without problems since I come home. There is a new version of the Windows controller, but there is no new version of BluOS. Maybe Spotify fixed something on their end?

  0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.