Pulse Cinema soundbar suddenly failed

Beantwortet
Andrew

We had a Pulse Cinema soundbar connected to our network and to a TV via HMDI ARC.  It was working perfectly for two days on 120V. (And sounded quite good.)  It suddenly failed while playing.  No lights, no wifi signal. Unplugging, waiting 30 seconds (and more) has no effect.  Not responsive.  

It's behaving as if a fuse blew.  Will not power up.  Is there anything short of returning this unit that I could try?  

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  • Offizieller Kommentar
    Mark T.
    Sr. Support Crew Member
    • Bearbeitet

    Hi Andrew,

    I see that you have an OPEN support request with us in regards to this. Please continue working with our support crew member for the issue you are experiencing with your PULSE CINEMA.

  • Julien Couturier

    Hi,

    I just have the same issue. What was the solution ?

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  • Tony W.
    Product Support Manager

    Hi Julien

    I have escalated your issue for investigation. Our Support Crew will be in touch via the e-mail address that you registered here.

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  • John van der vleut

    just have the same issue. What was the solution ?

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  • Tony W.
    Product Support Manager

    As always, support@bluesound.com and our Support Crew will help gather details and assist.

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