Input selection is available only after player update and disappears after restart

Beantwortet

Łukasz

• 10. November 2025 13:47

Hi,

I have noticed a strange behaviour that input source selection disappeared from by BlueOS apps - both Android and Windows. It appears again after each player update. But it is there only till I restart it. Then it is gone again. Please see the attached screenshots how it looks on Android controller.

Thank you

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• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 11. November 2025 13:35

  Hi Lukasz,
  
  I quickly tested our unit and I was not able to recreate the issue you are experiencing. Make sure that both BluOS controller and BluOS firmware for your NAD C368 is up to date. If issue persists, please reach out to our support crew by sending us an email at support@nadelectronics.com or by submitting a support request directly through the BluOS app.

  In the BluOS app, simply go to Help > Send Support Request and a member of our support crew will be happy to assist you further.
• 

  Łukasz

  • 14. November 2025 15:17

  Thank you for the response. As firmware on my NAD is up to date I will reach out to the support.

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