Vault 2 Locked
I am reaching out with this message to see if any one can offer any help/suggestions.
My Vault 2 appears to have locked during a firmware upgrade.
No matter what i try, I cannot perform a factory reset.
Holding the play/pause button during the startup phase, does nothing and doesn't go into the reset mode.
The drive is still visible on my home network, albeit the music folder has disappeared. The rip folder is the only one visible.
Now when i insert into the Vault, it is rejected immediately saying the storage is full.
Help!!!!!!!!!!
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Offizieller Kommentar
Hi Paul
Unplug it for 2 minutes, check that the Player is connected to your router and your Internet gateway is not down then plug it back in - if the problem persists, please e-mail support@bluesound.com
You can safely reboot a player in the middle of the upgrade, it will recover. At worse, the upgrade will fail and you will be re-prompted.
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Unfortunately, your advice does not help.
I have emailed support and a response is awaited.
At this moment in time the player appears locked.
I have tried various ways to perform a factory reset without success.
The player does not go into factory rest mode when it boots up.0 -
is there any solution on this matter?
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In the BluOS app, please navigate to Settings and under Help & Support select “Send Support Request” this sends to logs to support who will then get in touch with you.
If you cannot do this then use email support@bluesound.com
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Vault 2i solid RED LED !! Tried everything I have read on the internet. The CD I was ripping is still in the Vault but in not reachable. Vault shows up in the BlueSound app (players) but cannot be accesed. It's still downloading step 1 of 3 but nothing happens.
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You can remove power, for at least 30 seconds as the player will attempt to the upgrade again.
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Tried everything what I could find on internet. Nothing works. The Vault is not vissable anymore in the app.
- direct connection on the router (no effect)
- restart router and direct connect (no effect)
- startup to update firmware (after 30 minutes no power) (no effect)
- different UTP cables (no effect)
I hear a light "click" in the vault and the orange LED of the Internet connection blicks. This happens about every 3 seconds
Could it be a power supply issue ?
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You need to contact support, I posted details above on how to do it.
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