PowerNode 2I HDMI ARC no connection
Beantwortet
Hi,
I need help...My Powernode 2i is stuck with the ring around the HDMI ARC play button. I've tried rebooting my Samsung TV and the Powernode. I've been through forum posts.
Samsung TV is set to PCM output. I've got new HDMI cables, checked all connections. TV initially gives me the option to select HDMI as sound output, anynet+ starts, tries to find the Powernode and fails then the HDMI output option disappears.
I've owned the PowerNode for a week and HDMI ARC has been temperamental, but now it's completely stopped working! It was all fine yesterday, then I switched to Tidal Connect and it no longer plays on HDMI at all.
I've raised a support request, awaiting a response. This is super frustrating and I'm close to returning.
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Unplug your TV from main power supply. Wait a few minutes or press power button on your remote.
Plug in and power on TV.0 -
I've tried that, no joy unfortunately
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Have you tried disabling anynet+
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when I disable it, I don't see the option to output sound to the HDMI. Tried disconnecting/reconnecting HDMI cable but it's not recognised. Still have the spinning play button in the android app.
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Hello Alex,
I would recommend reaching out to Samsung Report on how to turn of Anynet+/HDMI-CEC while still being able to output over HDMI ARC to your POWERNODE, as well as any other Anynet settings that may pertain to this behavior.
Particularly as, from what I gather from your troubleshooting steps thus far, Anynet+ attempts to find the POWERNODE but cannot connect and the HDMI output option altogether disappears.
Regards,
Sam R.0 -
I assume it can't find it because the PowerNode isn't functioning. I'm hoping someone from support will get back to me at soon, perhaps the logs will indicate if there's an issue or not. I've been using my TV with a soundbar over HDMI ARC without any noteworthy issues since I got it in 2016, which strongly suggests to me the issue is with the PowerNode.
I'll fiddle about with the cables again and try a hard reset this evening. If that doesn't help, I'll return it.
Thanks for all the suggestions so far, appreciated. It's a real shame as it sounds great and in a wife-friendly sized unit.
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A hard rest of the PowerNode has got it working for now
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Alex, I have been having similar problems with Philips TV "Easylink" HDMI connection on my new Powernode 2i-HDMI. If I switch away from HDMI as a source after turning the TV off and select an analogue/optical line input, then when the TV is turned on again, the HDMI connection will not re-establish itself. However, if I select a streaming service as an input source instead of a line input, then the HDMI does work when I turn the TV back on again!!! The HDMI input seems to have a mind of its own. By the way, my TV has also worked fine for 6 years with a Philips soundbar!
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Hi Dave,
It certainly sounds like a similar issue! I've been doing some more troubleshooting, perhaps it will help.
I thought my hard reset had cured it, but it had not. Listening to Tidal (via the BluOS app) and switching back to HDMI seemed ok, but when I left the BluOS app and used Tidal Connect, it failed to connect back to HDMI ARC! The TV was still set to output to HDMI but no sound was coming out. The spinning play button was back!
At this point, I connected my old sound bar up to see what happened. That didn't get the ARC signal either, no sound.
So my last resort was a factory reset of the TV. This took a while to get setup again, but audio was coming out of the powernode pretty much as soon as the TV started up - it recognised it as a receiver and the spinning play button stopped.
It was getting late last night, but I switched to a few other sources to test it out, Tidal connect, etc, and HDMI ARC seemed to be working.
I'll continue to have a play with it this evening and over the weekend. I've tried everything now so if it reoccurs I'll have to return.
Alex
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Hi Alex, I have two Powernodes. The first two I had both exhibited audio dropout problems on HDMI with my new Sony OLED TV, so they both went back to the store. I now have two replacement Powernodes which don't exhibit the previous audio dropout problem......just why, no-one at the store seemed to be able to explain!. Anyway, one now works fine with the Sony TV but the other has this HDMI connection problem with my 6 year old Philips TV. I know HDMI has been plagued with compatibility problems over the years, which is why the new HDMI standards have been set. Linking old kit with new kit may always have its challenges! Look forward to any more feedback from you. I hope Bluesound might come up with some solution.
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Alex, by the way, I also have the spinning play button!
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Hi Dave,
I did a factory reset of my TV and it appears to have resolved my issue with the spinning play button, in fact it all seems to be functioning pretty well now. This TV is 4 years old and has had several firmware updates, along with the built-in apps upgrading, etc. I can only assume that perhaps there's was a memory, storage or other resource issue in the TV causing the problems with CEC/ARC, and a factory reset has cleaned it up.
I've been testing it out of the past few days and haven't seen a recurrence . I did have one lock-up on the Powernode but a reboot via the app recovered it and I haven't seen it again.
If you continue to have issues similar to those I experienced, I think a factory reset of the TV is worthwhile exercise.
Good luck.
Alex.
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There's a consistent theme: There is no scientific Dianostics with detailed root cause analysis. My ask is Bluesound follow an incident management methodology such as ITIL and be transparent and gain trust from honesty.
We don't want work-arounds, we want perfection, and incident resolution.
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