Node 2i Software update and now the Player goes silent intermittently. Need to reboot. but problem returns.

Node 2i Software update and now the Player goes silent intermittently. Need to reboot. but problem returns.

This product has very bad support. It usually takes two to three days for anyone to get back to you but they never offer any solutions...Very disappointed. As this product is not cheap. Will trash it as I have no help from Bluesound to solve my problem.