On Mac running macOS Catalina, unable to create local shares with wizard or manually

Arko Chakrabarty

• 12. Juni 2020 19:45

Hi,

I’m completely new to BluOS and BlueSound, and have a newly acquired BlueSound Node 2i, which I’m having great trouble getting to create either a local or network share with a Mac running macOS Catalina… I’ve read some other posts on these forums where people have been encountering an error saying something like “The selected folder is not local to the computer”, but the error I’m encountering is rather “Not Complete – there is a problem adding this local share”.

I’ve tried a few different folders on my Mac, and receive the same error no matter which one I choose.

I’ve tried adding this share manually as a Network Share, but unfortunately don’t know enough about the correct syntax for typing in a Mac path manually to have gotten this to work…

I was just wondering if anyone else has encountered this particular error and may have any solutions (BTW have tried everything in the BluOS PDF to set up network shares on Mac to no avail!!)…?

Thanks in advance to anyone who can help,

Arko Chakrabarty

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 15. Juni 2020 14:13

  Hi Arko

  Please follow these screenshots. If they don't work, please select Help, Send Support Request in the App so we may see the log file and help troubleshoot further.

  https://bluesound.zendesk.com/hc/article_attachments/360000535587/BluOS%20MacOS.pdf

   
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  Arko Chakrabarty

  • 16. Juni 2020 04:28

  Hi,

  Many thanks for this... unfortunately, I'd tried the steps in the PDF you sent the link for previously, to no avail... I had been wondering in fact, if it might indeed be a problem with my router, as I tried creating a local share from a Windows 10 Virtual Machine I had as well, and that resulted in exactly the same error... also, I sent a support request from my iPhone BluOS app, however never received the confirmation email (so I'm not sure if you guys actually got the request)... but I'm guessing it might be better if I perhaps resend the request from my macOS BluOS controller, as then you guys might be able to get the Log from my Mac?

  Many thanks again for the help,

  Arko Chakrabarty

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  Tony W.

  Product Support Manager

  • 16. Juni 2020 12:56

  HI Arko

  Don't use VM Ware for this - it will never work without serious futzing... 

  You are right, we didn;t receive the log file. I am opening a request from this side and we will be in touch.

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  Arko Chakrabarty

  • 16. Juni 2020 13:11

  Many thanks for this Tony -- is there anything I have to do from my end to send through the log file?

  Thanks again,

  Arko

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  Tony W.

  Product Support Manager

  • 16. Juni 2020 14:56

  They will let you know when they e-mail you. We are backlogged at Support due to the pandemic so it may be a day or two,

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  Arko Chakrabarty

  • 17. Juni 2020 01:18

  Thanks very much, much appreciated!

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