Pulse Bar Optical Input problem

Abgeschlossen

Mckenzie Metellus

• 3. Juni 2020 22:09
• Bearbeitet

I have called multiple times and left my email and phone. Still not response. Maybe through this post I will get some response.

Issue:

Blue pulse bar not producing any sound when selecting optical input.

 

Background up until the issue: Last week I was watching cable TV and in the middle of a show the Pulse Bar stop working. 

 

What is did to troubleshoot problem:

• Reset Sony TV sound to original settings.
• Switch Sony TV sound from Auto 1, 2 & PCM
• Steam Music from Bluesound App (Works)
• Switch Pulse Bar with generic sound-bar (Works)
• Change optical cable
• Check pulse update
• Send Support Request (No Response!)
• Verified TV Sound Switch from TV speakers to Optical.

 

Still Not Resolved Please HELP!!!!!!!!!  

 

0

• Offizieller Kommentar

  

  Sam R.

  • 4. Juni 2020 16:10

  Hello Mckenzie, 

  It looks like our support crew tried to reach you over the phone but couldn't get in contact. I've escalated this case to the crew (I don't see a support request with your name; perhaps it did not go through?), who will be in contact as soon as possible. 

  In the meantime, I would recommend doing a factory reset on the Soundbar if possible (though be advised that this will clear all saved configurations and restore the Soundbar to factory settings). 

  Regards,
  Sam R.

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