TV audio to Pulse Mini 2i

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1garvey

I received Pulse Mini 2i as a gift, freshly shipped straight from BlueSound (not an open box purchase from eBay) and the box did not include the Mini Jack to Toslink Adaptor as stated on the What's in the Box on the back of the Quick Setup Guide.  My first challenge is reaching a human to rectify this. 

My second challenge is getting Vizio TV audio to the Pulse Mini 2i.  I assume I need that adaptor to use the Toslink output port on the TV and a Toslink cable I already have to bring the audio into the Mini. No one has that adaptor locally so before I go chasing after one on the internet, will this solve my challenge or do I also need a Digital Analog Converter?  Is there a better way to accomplish getting TV audio to the Pulse Mini 2i?

This gift is my first introduction to your products.  The sound quality is absolutely beautiful, the customer interfaces and end user experience has been terrible thus far.

 

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    Sam R.

    Hello,

    Firstly, sorry to hear the Toslink adapter didn't come in the box. You'll likely need to get in touch with our Parts Department (assuming you are located in North America), so please keep an eye out in your email for further instruction. 

    Regarding get TV audio to the Mini over optical: the Pulse Mini has an internal DAC (Digital to Analogue Converter), which is why it can accepts an optical input, so running an Optical w/Toslink cable from your TV to the Mini should suffice from BluOS' end (and, in the BluOS app, select Optical Mode which will show up when an Optical input is detected). 

    However one thing to keep in mind that the there may be settings in the TV itself that need to be changed in order to output over digital. You will need to refer to your TV model's documentation for this, and be sure that you are able to output PCM audio over digital (the Mini cannot decode Dolby Digital).

    Regards,
    Sam R.

  • 1garvey

    Thanks for the response, Sam. Yes, I'm in North America. Reaching someone by phone has been difficult, a three minute call could solve all of this much more simply. 

    As I was typing this, I received an email about the missing adaptor. Yes, my TV does output PCM audio so I should be good there.  Like I said previously, the Pule Mini 2i produces very impressive sound. I'm looking forward to enjoying it even more by connecting it to a TV.

    FYI: the phone number in the Quick Start Guide is 888-531-4666. I just learned from one of your dealers that the actual number starts with 855, not 888.

    Thank you,

    CG

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