problems with HDMI ARC no sound from TV powernode

Beantwortet

herman wittermans

• 15. Mai 2020 08:49

I connected the Powernode 2 I to my TV with the HDMI connection. All HDMI connections on the TV are ARC suitable. However, I do not hear sound from the TV over the power node ... I only get sound if ink connects the power node with bluetooth to the TV. TV is from the brand Phillips type 65PUS7304. All settings viewed on the TV as well as on the powernode, cables and connections checked, however, no sound is output via the HDMI. What should I do ?

 

Thanks for your quick reply

H.J. Wittermans

1

• Offizieller Kommentar

  

  Sam R.

  • 15. Mai 2020 14:42

  Hello Herman, 

  Sorry to hear you are experiencing issues getting audio out via HDMI. 

  Please ensure that, in the BluOS app, you have selected HDMI ARC mode in the Navigation Drawer:

  

  If you have and are still not receiving audio, please send our support crew a diagnostic log by filling out the form under Help > Send Support Request in the BluOS app so they may investigate further with you. 

  Regards,
  Sam R. 
• 

  herman wittermans

  • 16. Mai 2020 08:45

  dear Sam,

   

  offcourse I selected the HDMI ARC in the app but no sound . Also I have selected stereo mode on the television with audio output as discribes below. It is only possible with bluetooth connection with the TV  but sound is poor quality...  . please advise how I can run it with the HDMI connection with better sound quality as you can expect with HDMI

   

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• 

  Tony W.

  Product Support Manager

  • 21. Mai 2020 18:17

  Hi Herman

  Your issue has been escalated to our Support Crew as we may require more details here. We will be in touch directly via e-mail.

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• 

  Jan Isefalk

  • 10. Oktober 2020 11:34

  Hi. The HDMI Arc does not appear at all in the Bluos app.

  I´ve connected the Powernode 2i to the TV, from HDMI Arc to HDMI Arc.

   

  But no ”HDMI Arc” appears in the Bluos app.

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• 

  Sam R.

  • 13. Oktober 2020 15:22

  Hello Jan, 

  If you have multiple players, make sure you select the POWERNODE from the Player Drawer (the house shaped icon in the top right hand corner). Otherwise, if your POWERNODE is in a group, ungroup it temporarily to see if the HDMI ARC option shows up.

  Regards,
  Sam R.

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