Fairly Simple Original Pulse (P300) Question

Kenneth Kenton

• 7. April 2020 14:17

Unfortunately, the simple question (below) that I sent to the Bluesound support group seems to be going down the "canned troubleshooting response" rabbit hole.  Therefore, I thought that I would post it here in hopes of getting a simple answer to a simple question.  THANKS:

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When I plug in my Pulse (P300), I see a VERY short flash of green and then nothing.  If I unplug and then re-plug, the same thing happens.  Outside of the very short flash of green, the unit is dead.  Does this situation indicate a power problem or a network problem.

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• Offizieller Kommentar

  

  Wesley P.

  • 7. April 2020 18:58

  Hello Kenneth,
  
  I can see your request with our support crew and Vishnu had provided potential options to troubleshoot this further to see if we can recover your Pulse for you. However, if you are simply looking for an answer to your question, this most likely is a hardware issue with your Pulse and not a networking issue.

  Regards,
  Wesley P.
• 

  Kenneth Kenton

  • 7. April 2020 21:28

  I truly appreciate your quick and specific response to my question.  I would love to have you guys help troubleshoot my problem, but when my initial response was met with instructions asking me to unplug and then plug the unit back in, when I had already stated that I had been unplugging and plugging the unit in, and asking me what unit I had, when I had already stated that I had an original Pulse (P300), I got a little annoyed.  I apologize for letting myself get annoyed.  If this is, in fact, a hardware issue, then there's nothing that I'd be able to do myself, meaning that I would need to have the unit sent in for service - correct?

  Thanks.

   

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• 

  Wesley P.

  • 8. April 2020 18:22

  Hello Kenneth,
  
  Unfortunately, if this is in fact a hardware issue then our best course of action would be to look into what warranty options are currently available for you. What I would suggest is to continue to work with Vishnu as he will be able to confirm this and provide you with the next steps to have this resolved as soon as possible.

  Regards,
  Wesley P.

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  Gerrit Mobach

  • 22. März 2023 18:16

  Hi Kenneth,

  Can you pls share the outcome. Was the issue fixed?

  Thx

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