C658 Stop Streaming Every Few Seconds

Rob Tuck

• 15. März 2020 00:17

I just installed my C658 and installed the HDMI card. The unit went through the BluOS upgrade process. Then set it up as a player on my iPad. No matter what the source is, the bluos stream will pause anywhere from a few seconds to a minute into playing a song. I’ve rebooted it, still the same. I have used QOBUZ and even my own rips from a Vault 2 and get the same problem. Very frustrating.

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• Offizieller Kommentar

  

  Wesley P.

  • 17. März 2020 15:43

  Hello Rob,
  
  I'm sorry to hear you are experiencing issues with your C658. To help us investigate this further for you, can you please provide us with a diagnostic log from your C658. The log can be sent by going to Help > Send Support Request in the BluOS app and the diagnostic log will be automatically included with your request.

  Once we receive your log, a member of our support crew will review it then work with you to find a solution to this issue as soon as possible.

  Regards,
  Wesley P.
• 

  Gijs Kummeling

  • 15. März 2020 18:51

  Same here, but also without the HDMI. I also use Qobuz with BluOs and this problem exists for months already. Didn't manage to find a structural solution to this... Please release an update on BluOs or tell me how to fix this.

  Already did a complete factory reset today which has helped for an hour but then the issue occurs again!

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