Blue OS update - no longer discoverable

D Flynn

• 6. März 2020 23:07

I recently bought a NAD C368 with Blue Sound module.  I have the module connected directly to my router by ethernet cable.

Original set-up went fine.  Really enjoyed the link through BluOS to Tidal.  Good sound, easy to navigate and search for music.

I turned on the amp today to have a notification regarding an update.  The update ran, and now the C368 is not discoverable in BluOS.  I am extremely frustrated as the app gives absolutely no information - it only gives some information is if it was hooked up by wifi.  Mine is not.

The NAD remote app still controls turning the amp on and off.  Playback works fine by Bluetooth and through a CD player - just not the BluOS module.

I have gone to the screen on the amp which says reset BluOS, and the screen that says reboot BluOS.  Nothing happens when I attempt to do either of those things by pushing the centre of the controller on the amp or on the remote.

I have tried calling the help line, but I was on hold until forced to leave a message.  Twice.

Help please.

 

 

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• Offizieller Kommentar

  

  Wesley P.

  • 9. März 2020 18:06

  Hello David,
  
  I'm sorry to hear you have been experiencing issues with your C368. After looking up your requests, it appears that one of our technicians is working with you to help resolve this issue you are experiencing.

  Please continue to work with our support crew directly and we will do what we can to resolve this issue as soon as possible.

  Regards,
  Wesley P.
• 

  Steve Rae

  • 11. März 2020 14:15

  Hi all.

  I recently updated my BluOS software from a perfectly functioning version 3.6.12 to version 3.8.3 and immediately ran into difficulties. The ethernet connection stopped working & I could only connect via WiFi which was also suffering with drop outs despite a strong signal. I attempted factory resets/reboots etc but nothing worked so I raised a support query with Bluesound. They were very helpful & supportive but in the end concluded that version 3.8.3 is at fault & a fix is now being looked at & once ready will be released as another software download. In the meantime I manged to reinstall version 3.6.12.via usb and my NAD C368 with BluOS MDC2i is back to full functionality including connection by ethernet. The only pain now is that I have to keep having to stop the system trying to automatically install the latest update ! Hope this helps,

  Regards, Steve

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