Powernode 2i - no sound from HDMI ARC

Beantwortet

David Nilsson

• 10. Januar 2020 18:47

My powernode connects with the remote to my TV (Hitachi 49hgw69) but there is no sound. Sollutions?

-1

• Offizieller Kommentar

  

  Wesley P.

  • 10. Januar 2020 20:02

  Hello David,
  
  I'm sorry to hear you are having issues with your Powernode 2i. The first thing I would suggest is to ensure that your TV is set to output audio to the output you have your Powernode 2i connected to, such as Optical or HDMI. I would also suggest setting your TV's audio output format to PCM to see if this resolves the issue.

  If this issue persists, then please go to Help > Send Support Request in the BluOS app to send a request to our support crew to investigate this further for you. A diagnostic log from your player will be automatically included with this request so we can see if anything is causing the Powernode to have issues receiving your TV's output.

  Regards,
  Wesley P.
• 

  Torben G. Pedersen

  • 10. Juni 2020 18:04

  Hi I have just got a powernote 2i buit there is no sound from TV, Samson support has checked the TV online and it was ok. The TV has a HDMI arc and the output is set  to PCM. In the BluOS i can´t see the HDMI and therefor i can´t chose this. I have send a mail to support incl. logfile but no reply so far, so it is not so nice to get some new gear and it is not functioning

  Regards,

  Torben

  0
• 

  Bjørn Ulvik

  Hi-Res

  • 10. Juni 2020 20:33

  Hi Torben, if you are sure HDMI-CEC (Anynet+) is enabled and you are using a HDMI 1.4 or higher cable and it's not working, try to "unplug" the TV for 30 sec. (until you see the power indicator turns off).
  
  I tried "a few" cables and none was working until I "cold started" the TV. My Samsung TV is now on a remote controlled power outlet so I can manually "unplug" when HDMI-ARC randomly  is not working.
  
  Bjørn

  0
• 

  Torben G. Pedersen

  • 11. Juni 2020 06:08

  Hi Bjørn, thanks for your reply and i have tried to make a cold start of the TV, but it is still not working. I have attached some images, from TV and HDMI and from BluSo app. as you can see the HDMI is not visible in the settings in BluSo app. The cable is recommended from the Hi-FI club where i have bought the Bluesound system and Dali loudspeakers,

  B.r. Torben

  0
• 

  Tony W.

  Product Support Manager

  • 11. Juni 2020 15:23

  HI Torben - as per the official comment;

  If this issue persists, then please go to Help > Send Support Request in the BluOS app to send a request to our support crew to investigate this further for you. A diagnostic log from your player will be automatically included with this request so we can see if anything is causing the Powernode to have issues receiving your TV's output.

  0
• 

  Torben G. Pedersen

  • 11. Juni 2020 15:30

  Hi Tony  I have already send this request   via BluOS with log file it has number (#184537). 

  I hope you can use this otherwise it will just send a new

  B.r.

  Torben

  0
• 

  Simon Gustafsson

  • 14. Juni 2020 06:29

  Hey, I have the exact same issue as Torben G with the HDMI arc signal.
  Have done all the steeps above.
  Before I had a JBL soundbar that worked flawless with my TV.

  0
• 

  Dave Chawner

  • 24. November 2020 08:32

  Hi, I have the same issue with my Philips TV! Wonder if Bluesound will ever resolve?

  0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.