Blue node desktop version IOS stopped in the middle of a song....

Beantwortet

Carina Günther

• 17. November 2019 18:50

....and says it is searching the players. Nothing else is to be seen. Can't also make an update. Installing the App once again didn't help. The Powernodes were rebooted, the lights are blue as normal but nothing works. Spotify can't regognize the Powernodes. Rebooting WLAn didn't also bring the players back. 

What can I do? It is urgent :-(

 

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 18. November 2019 13:45

  The issue is with your router and network traffic.

  Unplug your Players, reboot your router, wait 5 minutes then restart your players. This will clear your network traffic and reset your router cache.
• 

  Carina Günther

  • 17. November 2019 20:19

  Ok, after 2,5 h with the loading circle 'looking for players' the players are found. Everything works. But what was happening? There were no troubles with the router, the powernodes, the WLAN connection, nothing.... unfortunately the party is over without music. 

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