Bluesound pulse 2 not working

Beantwortet
Andrej Gašparić

My Pulse 2 yesterday didn't want to turn on. When I press play button on the top it won't start. I also tried to check in the BluOS but I cannot see him. Like there is not elecrtic power in it. I checked power cord ant it is ok. Any suggestions? Anyone had the same problem?

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Kommentare

8 Kommentare

Datum Stimmen
  • Offizieller Kommentar
    Wesley P.

    Hello Andrej,

    I'm sorry to hear you are experiencing issues with your Pulse 2. I have escalated this to our support crew to investigate further for you.

    A member of our support crew will be reaching out to you soon to gather some additional information and provide you with a solution as soon as possible.

    Regards,
    Wesley P.

  • Wolfgang Ettlmayr
    • Bearbeitet

    If you've upgraded to 3.6.6 just downgrade to the previous firmware (3.6.3) and it will work again. There is a problem with the latest firmware, see:

    https://support1.bluesound.com/hc/en-us/community/posts/360037251034-Need-too-unplug-Pulse-Flex-2-everytime-for-5-seconds-till-last-update-?page=1#community_comment_360009555213

    https://support1.bluesound.com/hc/en-us/community/posts/360037251414-BluOS-3-6-6-Deep-Standby-Crashes-all-BluOS-Players

     

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  • Peterhvide

    I have a similar problem with my pulse p300. It won't turn on either. Like there is no power. What can I do?

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  • Tony W.
    Product Support Manager

    Hi Peter

    You can contact support@bluesound.com - in your case, I have already done that and escalated your issue to our Support Crew. They will be in touch...

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  • e.opgelder

    I seem to have this problem with my Pulse 2. Pulling out the power cord , turns the light red for a bit, then blue, and then it goes dark a few seconds after that. No power.

    a factory reset does’nt help either.

    could you please help me fix this? I can’t use the Pulse 2 at all at the moment.

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  • Steven Lasuy

    Hi,

    Is the problem solved?

    I have Pulse 2, 4 years old, dead: unrepairable, had contact with support, I'm thinking about buying a Sonos.

     

    Regards,

    Steven

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  • Bad Experience

    This is a known and recurring problem. I wish I'd never purchased anything from Bluesound it's the worst product and company!

    I'm definitely buying a Sonos.

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  • Frédéric Doucet

    Hello,
    I now have a dead Pulse mini that was stuck on step 1/4 of an update. Unplugged then plugged again, dead unit.
    I went through many steps to solve the issue with Bluesound support crew. They couldn't resolve the issue and confirmed that the unit is dead.
    Very frustrating as my unit is only 5 years old and I cross my fingers at each update for my two other Powernodes.
    These soundsystems should last much longer than 5 years and it is abnormal that a S/W UPDATE killed it.
    Bluesound offered me a 20% discount to buy a new one. Considering the cost increase after 5 years, the new price is the same as I paid 5 years ago... I'll have to go to consumer protection law.
    Beware of poor Bluesound longevity.
    Fred

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