NAD c658 has been hanging since player BluOS 3.6.3 upgrade and still hangs with 3.6.6

Beantwortet

Brad Novak

• 8. November 2019 18:23

NAD c658 hangs after BluOS 3.6.3 upgrade and still hangs with 3.6.6.

It becomes unresponsive to both Android and PC BlueSound controller.

It happens regardless of whether you connect your unit over wireless or wired network.

When the unit hangs it outputs crackling sound to the amp.

Don't bother raising support tickets, because NAD claims to email you and does not.  They have a guy named Kyle who is paid mark your ticket as resolved, even though they make no effort to resolve it.  The ticket you take time and effort to create, will have no comments, no questions, it will just be marked resolved by Kyle and you will need to enter it again, and again, and again.

If you are thinking of buying a BluOS device from NAD.  Don't.  You are utterly dependent on the software upgrades and their support and they will brick it and not care to answer support requests.

 

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 8. November 2019 18:50

  Hello Brad

  Thank you for your feedback. We have reached out to you on multiple occasions asking for repeated deatils of your network.

  We have done so via e-mail for your privacy. Please check your junk folder.

  That being said we did locate a phone number in one of your requests and have had our team leave you voice mail messages as we failed to reach you.

  I do apologise for the inconvenience and do hope we reach you today.

  Thanks for your continued patience.

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