Blusound Node 2i stops playing

Beantwortet

Leandro Detoni

• 30. Oktober 2019 15:10
• Bearbeitet

After recent update Blusound Node 2i stops playing and application indicates music still been played, but no chance to pause or change song.

Connection via wifi, router 2m from Node 2i, 

Tested in different android cellphones and tablets, different versions of android.

it have been working for several months with no issues.

My NAD M17v2 in same room with another sound system does not have this problem.

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• Offizieller Kommentar

  

  Wesley P.

  • 30. Oktober 2019 22:23

  Hello Leandro,
  
  I'm sorry to hear you are experiencing issues with your Node 2i. I have escalated this to our support crew to investigate further for you.

  A member of our support team will be reaching out to you shortly to gather some additional information and provide you with a solution as soon as possible.

  Regards,
  Wesley P.
• 

  Eric Lindeman

  • 24. November 2019 13:39
  • Bearbeitet

  Same problem here also.

  my Node 2 is connected wired and was playing flawless until the two latest updates.

  when selecting a new album on Tidel the stream started as expected, but after 1 minute and a couple of seconds my player is pausing the stream. when pushing play again, the rest off the playlists is played normal until selecting a new album with the same behavior.

  I also have 2 Pulse 2i players and they don't have this problem.

  thanks in advance for your response

   

   

   

   

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• 

  Tony W.

  Product Support Manager

  • 25. November 2019 16:32

  HI Eric - send us your log file by selecting Help, Send Support Request and we can take a closer look.

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• 

  Paul Rider

  • 3. Dezember 2019 17:59

  I seem to have the same problem. It did not occur when I was trying Roon and the Node 2i was an Roon endpoint. I have only had the device for 3 weeks. The firmware is up-to-date and it is wired connection to my home network.

  I appreciate your time.

   Thank you,

  Paul

   

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• 

  Leandro Detoni

  • 27. Dezember 2019 19:29
  • Bearbeitet

  Problem did not disappear. Support center came online, changd WiFi band on Node 2i and that was all they did. It worked for a couple of days.

  Still have the problem, extremely disappointed with the Node 2i.

  EUR 500,00 go to trash bin. I was much happier with Chromecast Audio.

   

   

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• 

  Tony W.

  Product Support Manager

  • 27. Dezember 2019 19:36

  Leandro

  It would probably be more economical and ecological to rather than throw it in the trash you contact support again and let them know the problem persists. They will be happy to troubleshoot further.

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• 

  Mark

  • 15. Februar 2020 21:56
  • Bearbeitet

  Same issue here, Node 2i w/ latest firmware (3.6.14). Doesn't seem to be an Android controller specific issue, as it just appears - player just stops playing and hangs, only a hard reset resolves then. @Bluesound Any findings on this!?

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• 

  Wesley P.

  • 18. Februar 2020 19:40

  Hello Mark,

  I'm sorry to hear you are experiencing issues with your Node 2i. To have us look into this further for you, please contact our support crew directly by going to Help > Send Support Request in the BluOS app or email us at support@bluesound.com.

  Regards,
  Wesley P.

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