Local library has disappeared

Beantwortet

Cliff Wong-Toi

• 29. Oktober 2019 02:22

Hi,

 

Anyone know how to get the local library to appear? Vault 2 is recognized and connected, and files all there locally stored.

Have rebooted the Vault, have reindexed, and have rebuilt index but still nothing appears.

Using latest firmware for player and aps.

 

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 29. Oktober 2019 18:38

  Hi Cliff

  We are really sorry this happened but we are issuing a software release this morning to BluOS 3.6.6. If you have yet to be prompted for the update, please select Help, Check for Update in the BluOS App.

  This release will update your indexing issues but you will have to select Settings, Music Library, Reindex Music Collection to restore your Library.

  Thank you for your understanding and we apologise for the inconvenience. 
• 

  Cliff Wong-Toi

  • 29. Oktober 2019 22:03

  Thanks, library now restored.

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• 

  Antoni Duleba

  • 31. Mai 2020 03:00

  My library in my vault disappeared again. This happens every few weeks. I tried re-indexing without success.

  Very disappointing.

  Antoni Duleba

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• 

  Sam R.

  • 2. Juni 2020 10:39

  Hello Antoni, 

  The behavior you described unexpected. Please send our support crew a diagnostic log of your Vault by navigating in the BluOS app to Help > Send Support Request (log will automatically be attached to the request) so that a member of our support crew can investigate this further. 

  Regards,
  Sam R.

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• 

  David Molloy

  • 9. Januar 2022 15:56

  I am new to Bluesound. This has happened to me as well. I set up my network shares, was initially successful in indexing the library, but when I deleted one album folder, it will not reindex. Very disappointing. I've reached out for help just have just received an automated reply with some articles attached that are not helpful.

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