Google Assistant setup problem
Beantwortet
Hi. I'm trying to set up Google Assistant for my NAD M10 and Pulse Mini 2i but just can't get either device visible in Google Home.
Following your support document (https://support.bluos.net/hc/en-us/articles/360035677894-Getting-Started-with-Google-Assistant), I'm failing at the first hurdle:
After setting up your Google Assistant onto your wireless network you will need to configure it to work with your BluOS devices. To do this, say "Hey Google, let me talk to Blue Voice". The Google Assistant will then walk you through the setup process.
Unfortunately, Google doesn't recognise Blue Voice and just does the usual google search for voice commands it doesn't understand.
Am I missing something here?
Thanks,
Mark.
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Offizieller Kommentar
Hello Mark,
Over the past few days we have received similar reports of Google Assistant not responding to Blue Voice commands. Upon looking into this further and reaching out to Google directly, there appears to have been an issue with Google's servers which has left many Google Assistant actions removed from their service.We are currently working directly with Google to try to restore the Blue Voice action as soon as possible but for the time being it appears that this is a larger issue with Google's servers.
Regards,
Wesley P. -
I've experienced the same. Nothing happens when asking Google for setting up BluVoice. I've managed to login into my Google Account in the BluOS.
The guide for setting it up is ridiculous! Your only option for setting the BlueSound speaker up is via Googles voice control. Why haven't managed to make it visible via Googles Home app as Sonos can be? I don't see the reason for co-operating with Apple in that way, that it limits you for working with other brands?0 -
Hello, when will this problem be solved?
Regards,
Rick0 -
Hi Rick
Google resolved their issue on October 21st - sorry I missed updating this thread.
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I still can't get it to work at all. Useless guide and hopeless way to set it up. Give us an app where we can set it up!
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Hi Lasse
Thanks for the feedback - that App is the Google Home App. We are simply following their guidelines and requirements. If you are having issues, beyond the above recommended instructions, please contact Google.
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The problem is that Blue Voice isn't available in Google Home. So to sum up, your guide does not work, as BluVoice can't be found? I don't see this as Googles problem, but yours, since BluVoice isn't there.
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Hi Lasse
In the BluOS App, please select Music Services, Google Assistant and logout. Select Help, Diagnostics, Reboot. Once your Player returns to Ready (blue LED), try setting it up again. If the problem persists, please select Help, Send Support Request so we may see your log file.
Thanks for your patience
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Nothing helps.
Google doesn't see Blue Voice.
Reboot doesn't reboot.
App is glitching.
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same here........verry disappointing.....
does anyone have this working on a NAD M10.
Regards
Rick
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Same her.
Google assistant does not see blue voice.
Got powernode, pulse and flex speakers.
Regards
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All
Did you troubleshoot your Google Assistant?
https://support.google.com/assistant/thread/802975?hl=en
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I've managed to get it working by only enabling English voice in Google Assistant. You can't activate BluVoice with 2 languages enabled.
That said, it works awful! Google Assistant almost cuts my command every time, as I spend most of the commands by saying "Ask Blue Voice to..".
Oh and BTW: IT DOES NOT WORK WITH SPOTIFY!!Waste of time - even Sonos works better than this. Back to drawing board guys. So disappointed about this build up. Never in my life imagined that something like this could end up in this way. It is awful and simply not user friendly in both setup and use.
There must be an option for speaking directly to Google instead of the "Ask Blue Voice to.." and replace it with the simple commands "Play liked songs in Spotify on Soundbar 2i"2 -
Hi Lasse
Thanks for your feedback and we appreciate your frustration - Express your concerns to Spotify as well. Spotify's Connect model does not allow for their API to send commands required by BluVoice.
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Discard the BluVoice and integrate it deeply like any other device, that supports Google Cast feature. I really don't believe that Bluesound should be so deep in the pockets of Apple that you risk moving Android users to Sonos.
But think about that users will need to make a quite long, and complex voice command, when adding the "Hey Google, ask BluVoice to play The Voice in Tunein".
It is simply too complex to not be annoyed by giving such a long command every time.
For me, the voice commands are over for now at the BluVoice.
Simply because of the setup is like playing roulette - you might be lucky once, and the fact that heavy weight players like Spotify doesn't work at all.1 -
We have been trying to get this working, but it does not seem to recognize any of the players. If we ask to play music in the living room, it tries to play music on the flex Rex? We have a Pulse 2, Pulse Flex, Bassbox and a Powernode. None of it starts playing music. Very frustrated that after one hour of trying different things, none seems to work. Also disappointing that it cannot work with Spotify and controls are too long to remember.... We gave up, although this was the reason why we bought the Google Assistant.
Any plans of making it a bit more user friendly?
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Please help your customers by putting all your effort in updating your software. Many of us have payed big money to get the best of the best. We also expect you to give us the experience we are paying for.
I spend 6 hours to get it working poorly!
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Just recently purchased a node 2i - was hoping it would work with Google assistant, but honestly, what a load of crap... after an hour of back and forth account resets, setting up services, an hour of child like commands with "Hey Google.... prefixes" i'm at the point where i'm seriously considering using my 30 day return window. How can you have a "modern" wireless solution that doesn't have clean voice integration ? Even though i've technically got this set up, i can ask it ( if i can remember the damn command "paragraph" ) to play Tidal, or play Radio paradise, after which thats it - its locked into that service unless i restart via the app. There's zero continuation on commands, so if i get it wrong, it dumps out and you have to start again.... dreadful...
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Just purchased an M10. Have same problem as op: I can't get past step one. Voice setup doesn't work. Google Home app does not recognize the M10 if I try to set it up with the Home app. I tried recycling the M10, the Bluos app, the home app and the phone. I tried signing into and out of Google Assistant music service in the Blusos app. Anything else I should try?
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Hello John,
The issue originally discussed in this thread have since been addressed and resolved. If you are continuing to experience trouble configuring your Google Assistant device with the NAD M10, please contact our support crew directly to investigate this issue further for you.To get in touch with our support crew, you can submit a request through the BluOS app by going to Help > Send Support Request or email us directly at support@bluos.net.
Regards,
Wesley P.0 -
I typed "Talk to Blue Voice pause in the Den" into Google Assistant and finally got the correct response. Suggest changing your instructions as there was absolutely nothing wrong with what I was doing...frustrating!!!!
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as per the instructions :
''When first using Blue Voice through Google Assistant, the Google Assistant will respond with "Okay Google, let's get Blue Voice", and then a different voice will say "Okay, how can I help you". Say "Setup" where you will be asked to set up a Blue Voice account. Verbally say "Yes" to the prompts from your Google Assistant to set up your account. Alternatively, you can also complete these setup steps through the Google Home app''.
The setup process blocks after the blue voice command ''how can I help ''?
When you say ''setup'' nothing happens.
No clear indication how to set this feature via google home app.I tried and failed as no blu voice service is found .
Kinda frustrating.
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Hi,
Replying here instead of making a new thread because this is the top Google result for this problem.
Instead of saying "setup" try "start". After a dozen + failed attempts getting assistant to recognise "setup" I randomly tried other keywords and "start" worked.
That being said, having a voice-only account setup is crap for accessibility. Yes, I am aware it's a smart voice OS, but lots of people use routines to get around having to use the developer's choice of words or to shortcut several voice commands into one. So - please devs - add a non-voice config option, ideally the native Google Assistant integration where you 'Add a device configured in another service' and maybe even control basic tasks from directly in the Home app.
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Thanks for the feedback KB. We have escalated it to our QA for review.
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Hi,
Absolutely love the sound of the NAD T778 icw the Bluesound Pulse mini 2i in the kitchen.
But I really have to say... The integration of Google assistant in comparison with my previous Sonos speakers is horrendous.
Seems Bluesound/BlueOS is still in the previous era when it comes to voice assistants.
Please improve this so I didn't invest that money in a platform that is not up to th level it should be.
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Antknee Williamson Hi Tony and wider community!
Just did a factory reset on all my devices as well as set up an entire new Mesh network with Nest and Google assistant.
When I use the command "Let me talk to BluVoice" Google assistant responds that the devices are not setup for my language (English) or my country (The Netherlands). Any insights on a workaround or enablement for Europe/The Netherlands?
I must echo some of the comments that the connectivity to 3rd party SW/HW like Google is pretty disappointing.
Thanks for your insights or solutions!
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I am a NEW (happy, still) user of an M10.
Before purchasing this item at my dealer i wanted to be sure it was Google assistant compatible and the answer was YES! I didn’t want to downgraded my ONKYO streamer experience moving to NAD. And this fact was also confirmed on the NAD website.
Unfortunately after spending a hole afternoon and more on research and lot of try-out, I feel disappointed . It does not work, and I am far from there!
I have currently more than 160 devices from a lot of different (incl. Chinese’s) manufacturers (lights, multimedia...) that work well with the Google assistant.
In the normal Google Home setup, you first need to mention the brand names to add new devices, unfortunately NAD, BlueSound & Lenbrook are not listed (in spite of a very, very long list) That means that BlueSound/aka blue voice decided to use a non-standard way to implement theirs devices. Same for installing the BluOS on MacOS, you do not find it in the normal AppStore, you need to download it from their website. It does not make it easier for the user ! (Please look at Apple)
Did there exist a better method to implement Goggle Assistant than the one described here "https://support.bluos.net/hc/en-us/articles/360035677894-Getting-Started-with-Google-Assistant ?
By the way I would like to have some user’s experience about ALexa!
Regards Denis
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Hi Denis
The BluOS Actions on Google add-on was developed with Google so not sure why you consider it non-standard and is fully certified by Google meeting their specs. If you are having issues installing it or getting it running, please select Help, Send Support Request in the App so we can review the log file and see what the connection problem is with 1:1 troubleshooting.
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Hi Tony,
I understand what you are saying, but it is a bit tone deaf if you ask me.
We all spend a significant amount on the products of Lenbrook (BlueOS, NAD) but the integration of the Google Assistant is so much worse than f.e. the google voice integration of your competitor Sonos.
For me it's hard to explain to my family that I switched from Sonos to a couple of thousands worth of Bluesound/NAD, while simple use of voice commands don't work.
As another example, the voice commands of the Philips Hue lights, I don't have to first ask to talk to a HueVoice. It just does what I ask.
I really hope you start listening, else I cannot in all honesty recommend your products to other people.
André
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Hi,
My language isn't English so how should I tell Google Assistant to setup Blue Voice? Why isn't Blue Voice in the list of supported services in Google home as everything else I connect to Google home? When the support for Google Assistant is so bad why anounce it at all? All it does is making me frustrated...
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