Can't index music files in sub directories
Beantwortet
Hi,
It seems that my Bluesound Node 2i can't index music on a Synology drive I mount (using SMB protocol) if there's albums nested within sub directories. In my main music collection directory, I have a volume \music that contains directories named after genres, e.g. \music\Pop that then contains albums, e.g. \music\Pop\Best of Britney. When I configure a network directory as \music, it doesn't add any of the music to my library. If I map the directory as \music\Pop, then it adds all the albums contained within that Pop directory.
This seems like a weird limitation. Is this the expected behaviour?
Thanks.
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Offizieller Kommentar
Sounds like a permissions issue on your Synology drive. We have seen this if you moved rather than copied the music from say a Windows PC to a NAS. Check the permissions of the sub-directories and files on the NAS and make sure Everyone has 'Read and Access' permissions on all the child files. Check your Synology documentation for details.
If problems persist after resolving that and selecting Help, Diagnostics, Rebuild Index, send us the log file in Help, Send Support Request and we can look into it further for you.
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Hi,
The permissions look fine to me. If I mount the drive onto my Mac, with the same user the Node 2i uses:
$ mount
//bluesound@diskstation.local/music on /Volumes/music (smbfs, nodev, nosuid, mounted by tom)
Every directory / file in the file tree looks like this:
drwx------ 1 tom staff 16384 12 Jun 10:51 FLAC
-rwx------ 1 tom staff 32151715 3 Oct 2015 01 - Back In The Saddle.flac
If I navigate my music library via the Folders option, I can see the entire directory tree, but no music files.
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Just did another reindex. Same problem.
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Just sent a Support Request.
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Did you receive any tips? bumping as I have the same issue here.
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Hi MBiedman
If you are still having issues, please select Help, Send Support Request in the App so we may see the log file.0 -
mbiederman- Not really anything of use. I still haven't managed to import all my FLAC music files. I still think the advise given, of continuing to retry the reindex with different subsets of albums, a ridiculously painful and frustrating process. Worse still, after 14 cycles of indexing and removing those albums suspected of breaking the reindex, I was able to import all those "quarantined" albums individually.
I am contemplating returning my Node 2i for refund under Australian consumer law.
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Hi Tom
The issue you are seeing is not related to the NODE 2i but the old computer problem of Data in = Data out resulting in Problem in = Problem out.
Were you able to locate the problematic file our Level2 support suggested. I am having our team re-open your request.
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Just come back to trying to index my personal music collection after giving up two years ago. Was hopeful the situation might have improved, but looking at posts from others on the forum, it looks like no?
@Tony have your programmer's looked at the old computer solution of "catching the exception" and processing the rest of the file collection, rather than letting the whole reindex fail?
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