BluOS app and C388 issues

Beantwortet

Brett Richardson

• 18. Juli 2019 23:36

I seem to have no end of trouble with my BluOS app on my iPhone and the Bluesound module on my C388 NAD amp. With the amp on standby, I click on the app and the amp jumps to life, but usually the mode selection only allows phono or optical, with no BluOS, and I have to go to the amp and press the selection to BluOS to stream Tidal or TuneIn. Its hit and miss, sometimes theres no selection available AT ALL, and sometimes all three selections are available. Ive tried updating the app and the amp, rebooting/restarting BluOS, unplugging the amp etc but i have the same issues. Im thinking its just the app that is causing the issues, and theres likely nothing I can do about it?

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• Offizieller Kommentar

  

  Wesley P.

  • 19. Juli 2019 16:44

  Hello Brett,

  This is a very strange issue you are experiencing with your C388. I am going to escalate this to our support crew to investigate further and see what we can do to resolve this for you as soon as possible

  A member of our support crew will be reaching out to you shortly to gather some further details and help you find a solution to this issue.

  Regards,
  Wesley P.

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