Inconsistent behaviour between Library and Queue, leading to wrong songs played
Beantwortet
Hello,
For the past few months, I've had an issue with the wrong songs playing when selecting from a particular folder with about 500 items. The behaviour is similar to https://support1.bluesound.com/hc/en-us/community/posts/19211184636311-Wrong-track-playing . I'm not sure when the issue first started, as it could have been there before I noticed it.
What's happening:
- The first 10 or so songs in my folder play correctly. When I select the track that's in 11th position in my Library, it instead plays another track.
- If I scroll down in the Library window, I can see that the track it plays is not in 11th position, but instead located towards the very bottom of the list of tracks (e.g. in 500th position or so).
- When I look at the "Play Queue", the track being played does appear in 11th position.
- Several tracks have the same issue, making it impossible to figure out what's going to be played when selecting songs in the Library view.
I have tried re-indexing files, rebuilding the index, rebooting and recreating the shares, nothing worked. I have also checked permissions for the songs impacted, which aren't any different from the rest of my songs. I also don't believe permissions to be at fault given that I can play all songs if selected from the Play Queue (and also from the Library view, though in that view what you select is not what you end up playing).
From what I see, the issue appears to be that the Library and the Play Queue don't sort files in the same manner. So I suppose either the client should send the name of the song to play when clicking it (so position doesn't matter), or if position is going to be used then Library and Play Queue should sort in a consistent manner.
As a workaround, the Play Queue can be used to listen to the correct song, but it's a poor user experience and the issue makes the Library view useless in large folders where the issue happens.
Is there any better way I can fix this from my side?
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Offizieller Kommentar
Hi Guillaume,
Similar to the community post you referred to, please send us a support ticket to support@bluesound.com and a member of our support crew will reach out to you regarding your issue. -
Just posting here as nothing is more frustrating than to come across a post with your problem but without any information on resolution.
So, after engaging with Bluesound Support, it turns out the issue is with the metadata of the files. If you've accumulated music over a long period of time (20+ years), chances are some of your tracks from the early internet days may have dirty or inconsistent metadata. Some of them may have some alphabetical characters (e.g. "abc") for the year metadata, some may have a genre with a value that isn't from the supported list for ID3v1 etc.
Based on some odd engineering design decision, when opening those files in the BluOS player, the sorting used in the "Library" view versus in the autofilled "Play Queue" is not the same. And the problem is that the order of the "Play Queue" is used even if you use the "Library" view, which I assume most of us would use. So if you click on files 8, 56 or 453 in the "Library" view, the BluOS player will play files 8, 56, 453 from the "Play Queue", which won't be the same as those you've clicked on in the "Library" view.
Unfortunately, as of November 2025, there is no way for the BluOS player and clients to handle this properly. Short of a proper software resolution & bug fix, the only real solution is to go through the metadata of all your files, trying to figure out what could be wrong and fixing (BluOS Support helpfully suggested mp3tag for this purpose). Assuming you have time to do so. Once you've fixed, you need to rebuild the index from scratch (which takes extra time) as the updated metadata of your files won't otherwise be re-processed. After spending a few hours doing it, I still had several dozen discrepancies and gave up. This is all the more disappointing since this issue and inconsistent sorting behaviour did not exist until a year or so ago, when newer version of BluOS software started being unable to handle tracks with inconsistent metadata.
Other workarounds include creating & using playlists (but then you have to maintain those), or using the autofilled Play Queue when navigating and clicking on songs (but that is a poor user experience due to several controls missing such as play/pause, volume etc).
Hopefully this one gets solved in a future update!
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