BluOS Controller Windows - Pausing Amazon music doesn't start playing again
Beantwortet
Steps to reproduce:
1. Launch BluOS Controller for Windows (I'm on Win 11)
2. Play an Amazon Music Station (I'm on the "included with Prime" plan. This is a themed station where you hear their choices within that theme (e.g., "Scores"))
3. While listening to music, click Pause
RESULT: If I pause for less than a couple minutes, it will resume normally. However, if I pause for more than a few minutes, it does not start playing again (i.e., it does not 'recover' - there is some form of error state its in, and I need to re-choose the Amazon station and click Play again). This has been going on for many months (before that it was fine), but has gotten progressively worse. With the latest BluOS release, it not only will not recover, it actually selects a totally different controller in my house (so I have to choose my controller, then choose the radio station, and then click Play).
EXPECT: I can play/pause as much as I want, for as long as I want, without any interruptions
RELATED: I have an AutoHotkey script to play/pause with one keystroke, making it easy to pause when calls/meetings start. My current workaround is to just mute the player, but I don't see a hotkey for that (thus, it's not automatable). Is there one I'm missing?
NOTE: I get that some of this might be how Amazon deals with long pauses, but imho there is no reason BluOS shouldn't remember what I was playing and just restart the connection and start playing again. Even if it's a different song, it should resume playing the station.
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Offizieller Kommentar
Hi Dan
In speaking with our Quality Assurance, the issue appears to be related to a problem with the Amazon Server Authentication Certificate on your Player.
Please select Manage, from the Music tab of the BluOS App and log out of Amazon. Select Settings, Diagnostics, Reboot. Once restarted, please log back into Amazon from the same Manage Music menu.
This should replace the certificate with a newer version from Amazon's Servers. We are working with Amazon to resolve long-term, but you may have to do this again in a few days due to the way Amazon is generating the Certificate.
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Thanks, Tony, for the help!
It'd be great if this fixed it. You suggested doing this again in a few days; is that an "every few days" or "every month" or just "once more and we hope to have a long-term fix"?
And just for the sake of others reading this, my Diagnostics > Reboot option was under Help, not Settings (Win 11 desktop app).
Dan
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It'd be great if this fixed it. You suggested doing this again in a few days; is that an "every few days" or "every month" or just "once more and we hope to have a long-term fix"?
If it happens again before the long-term fix is implemented... and yes, on Windows and macOS, you are right there is a separate Help menu (which is about 15% of our consumers combined). Sorry if I took a shortcut and glad you found it.
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Thanks for the help, Tony.
Unfortunately, I'm not seeing any difference. I've rebooted twice but no change.
Any other ideas?
Dan
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