VAULT lags with their latest upgrade?

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Kommentare

3 Kommentare

  • Offizieller Kommentar
    Tony W.
    Product Support Manager

    Hi Andrew

    The issue you are seeing can often be created by a corrupt entry in your router's Network Address Translation table. You can clear your router cache by rebooting your router, wait 5 minutes, then reboot your VAULT, wait 5 more minutes and relaunch the app.

    Once the App has restarted, please select Settings, Diagnostics, Rebuild Index. Once the index has been completed (LED returns to blue) go ahead and try again.

    If you are then still having issues, our Support Crewwill be happy to help. They will however need a log file which you can send them by selecting Settings, Send Support Request in the App.

  • Andrew Kinsella

    That didn't fix it. I swear it's the upgrade. It's always the upgrade. 

    0
  • Tony W.
    Product Support Manager

    If you are then still having issues, our Support Crew will be happy to help. They will however need a log file which you can send them by selecting Settings, Send Support Request in the App.

    0

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