Vault II unable to load content

Beantwortet

Mark hayden

• 14. September 2025 17:44

Hi

for some albums, when I try to play them I get a message “Couldn’t load content. There was a problem loading your content. Please try again”, accompanied by a blue button “Try again”.

When I click this, I get the same message again.

Strangely, if I go through the Folders option I am able to play the albums, but this is rather tedious compared to a direct search for either the artist or the album.

I have tried deleting the tracks and reloading them from a backup, then reindexing, but it makes no difference.

Please help!

thank you

Mark Hayden

0

• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 15. September 2025 12:50

  Hi Mark,

  Please reach out to our support crew by sending us an email at support@bluesound.com or by submitting a support request directly through the BluOS app.

  In the BluOS app, simply go to Help > Send Support Request and a member of our support crew will be happy to assist you further.

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