Play button in "loading" gif style

Beantwortet

Rino Sassi

• 23. August 2025 11:58
• Bearbeitet

Hi guys,

This morning I opened the BluOS app (Android), but I couldn’t play any songs. The play button just shows a loading animation and doesn’t respond (well, you can tap it, but nothing happens 🙂).
I tried switching airplane mode on and off, restarting the phone, restarting the Dac, checked the cables, but no luck. I also checked the Play Store for an update, but I already have the latest version installed.

Any ideas? 😬 Thanks!

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• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 25. August 2025 12:58

  Hi Rino,
  
  Have you tried rebooting your network including the Bluesound player and see if that helps with your issue?
  
  If you continue to experience this issue, please reach out to our support crew by sending us an email at support@bluesound.com or by submitting a support request directly through the BluOS app.

  In the BluOS app, simply go to Help > Send Support Request and a member of our support crew will be happy to assist you further.
• 

  Rino Sassi

  • 25. August 2025 13:54

  Thanks, Mark. Looks like the problem is with the DAC’s USB port — everything works fine over coax.

   

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