Glitch when starting album with blue button

Beantwortet

Erland Sommarskog

• 24. Juli 2025 11:22

Here is something which started to appear with the most recent update of the Windows controller to 4.10.0 and BlueOS .410.11.

I am in the Playback folder and click a playlist to open the playlist (which in my case in fact is an album). When I click the blue button to start the music and clear the queue, a message "Service is not available" pops up. The music starts nevertheless, so there is no major harm.

If I start the album from the Playlists listing by clicking the three dots and select Play Now, I get normal message that the song has started.

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• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 24. Juli 2025 12:47

  Hi Erland,
  
  First of all, the most up-to-date firmware currently for most of our BluOS players are 4.10.13. Please make sure to update your BluOS player and see if issue persists.
  
  If you continue to have issues, feel free to send us a support request using the BluOS app. In BluOS app, BluOS >> Settings >> Help | Send Support Request and a member of our support crew will reach out to you as soon as we can.
  
  Thanks for #LivingHiFi
• 

  Erland Sommarskog

  • 28. Juli 2025 08:46

  I am running 4.10.13. I just wanted to be helpful and indicate when this started to appear.

  Also, the purpose of my post was to alert Bluesound about this glitch, thinking that it would be easy to reproduce, and something you would like to fix for æsthetic reasons. 

  If it does not repro on your end, it's something funny on my end that I can live with.

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