Option for backup NAD C 389 BluOS-D
Beantwortet
I own a NAD C389 with an MDC2 BluOS-D module. Is there a plan to offer the option of backing up the current system state? For example, via the USB port to an external storage device?
If, for example, a factory reset should ever be necessary, everything would have to be set up again (re-adding the network share and re-scanning the music collection, Dirac Live, playlists, presets, etc.)
I would greatly appreciate this feature, as it would be truly helpful.
Best regards,
Christian
P.S. I couldn't find anything on this topic here. So, I apologize if I missed it.
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Offizieller Kommentar
There should be no reason to Factory Reset your player.
That being said, with DIRAC, your filters are not only stored in the amplifier but also on the Laptop you created the filters using.
If for any reason you run into issues, our good friends down the hall at support@nadelectronics.com will be more than happy to assist you.
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Aside from the fact that it wasn't my question whether or not there should be a reason for a factory reset, I had one. After BluOS stopped recognizing any USB devices, a factory reset of BluOS fixed it. So much for that.
After some problems with the last BluOS update, I contacted the very competent and friendly support team several times. Without going into detail, the option of a backup/restore function for the system status would have been very helpful. Sure, Dirac Live can be restored using a PC/laptop. But there's apparently no way to restore the music library, presets, playlists, and settings.
Backups are usually rarely needed, ideally never. But nothing always works perfectly, and if something goes wrong, for whatever reason, it's more than helpful to have one.
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I will add my support for this request. The first time I upgraded my firmware and controller app from version 3.x to 4.x, my players would not connect anymore. Reluctantly I had to perform a reset on all of them and all configurations had to be re-entered and music library database rebuilt. A subsequent update to another version 4 build was successful but I was not really keen on it. When version 5 is released, I'll study the release notes to see if it's worth the risk without a configuration backup.
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I forgot to mention that I use a Peplink router at home. I can export a timestamped configuration file before I change a setting in case I want to revert it by importing that file. Moreover, the maker is continually updating their firmware across their entire line of products to maintain parity with the latest security exploits. The device stores two versions of the firmware after the first upgrade. I can flip back to the previous version from a web console in case the new one has a bug that affects my LAN or external access. Even their basic non-enterprise model has these two features. I feel this isuperior product design, along with rock-steady performance, will make it very unlikely for me to switch to another brand.
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Exactly the way good designed software should be used. One can only hope that Bluesound will see the advantage of such design.
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Thank you very much for your support, Jo & Alain.
I also strongly support the idea that a rollback to the last stable version of BluOS should be possible. I bought my system six weeks ago, and it worked so far without any major bugs. A rollback would have saved me a lot of time and hassle, which probably applies to the support team as well. In July, I spent more time on workarounds, testing, and describing problems in detail than listening to music on BluOS.
While I understand that bugs can always occur (nobody's perfect), it shouldn't happen that I have to invest a lot of time in problems that didn't exist before an update. Then at least there should be a way to quickly restore the system to its last stable state, including the BluOS version, all settings, library, etc. I don't want to spend too much time on software issues; I'd rather enjoy music. That was precisely the reason for my request, and I don't want to have that bad experience again with future updates.
Referring to the support team because there shouldn't be any reason for a factory reset is at best an opinion, but it's not an appropriate response to what I consider a legitimate feature request. Frankly, that's disappointing.
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Even though this request is marked as "answered," the answer unfortunately doesn't address the question of whether a backup option will be available in the near future. Therefore, I'm requesting an answer to my actual question.
There are many reasons why a restore might be necessary, and this feature would definitely be a huge plus, especially since the system can be customized to personal needs (playlists, subscribed podcasts, presets, settings, login to music services). If these customizations are lost, for whatever reason, it would be quite disastrous. You would have to spend a lot of time to restore everything manually, and in such a case, even the best support wouldn't be able to help.
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It would be a MONSTER plus appreciated by any user suffering from a bad release. I do acknowledge the substantial engineering effort to support this feature across the entire product line. But I dumped Sonos partly because they were unwilling to provide rollbacks against releases that threatened to brick/obselete my devices. Anyway, I'd be willing to pay more for this functionality. My enterprise level Peplink router, used at home, costs 3 to 4 times more than a typical BestBuy consumer grade unit. I'm not a Peplink shill. I just value robust, reliable products.
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