BluOS 4.10.13 - issues loading up stream in player group

Beantwortet
Velvet
Ever since the latest update the group of players I have has serious issues loading up an online stream, it takes like a minute to load... I use the system as an alarm in the morning and instead of a radio I am getting a horrible sound now. I tried rebooting speakers as well as a router, no change. When I discard the group and keep just a single speaker, it starts immediately.
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Kommentare

6 Kommentare

Datum Stimmen
  • Offizieller Kommentar
    Tony W.
    Product Support Manager

    Hi Velvet

    This may be caused by an old or corrupt network allocation in your router. Bluesound Players reboot twice during an upgrade process. Depending on your router settings, the IP may change. Please restart your router, wait 5 minutes, then restart your Bluesound Player and any other devices on your network. Wait 5 more minutes then relaunch the App.

    If problems persist after this, please select Settings, Send Support Request in the BluOS App so our Support Crew can investigate further.

  • Velvet

    Hi Tony,

    Thanks for the suggestion, I did all that and more. After going through what you proposed, the group of players went completely bananas, I can't add a screenshot here, but next to the group of players I had the same players showing doubled, like there were two of each...
    After another reboot this effect disappeared but the issue remained.
    This morning I took it farther and actually switched everything off and then one by one I switched on router, after a long pause the Node, then the wireless speakers and then the app.
    Problem is still there.

    I had several updates in the exactly same setup, without any issues.

    I'm going to create the support ticket, however in my opinion the problem is with the update...
    Thanks.

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  • Boobele
    • Bearbeitet

    I've had this problem too, since updating to 4.10.11 and still with 4.10.13.

    When I try to play a TuneIn Radio station within a group, it takes a very long time to start, if at all!

    What's more, it's extremely difficult to create the groups at all. Very often, there are problems, long delays, or after a long time, an error message stating that the group cannot be created. This often occurs, but not exclusively, when I want to add fixed multiplayer groups (or the home cinema group) to a temporary group with other players.

    I have already restarted the router, switch and APs and cleared the cache in the Unifi controller.

    I'm submitting a support request.

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  • Velvet

    At least I'm not the only one. Good luck with the support ticket though, as after I did that I received exactly the same advice as here in the thread, and I had already tried all that and it didn't change anything..... :((( I always need to start the stream repeatedly to make it work. Alarm has become useless in group. :/

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  • Tony W.
    Product Support Manager

    Hi Velvet

    Any chance you are using a Spotify Stream as your alarm playlist, our Quality Assurance Team is investigating this might be the possible root cause and are testing a fix in a very near future maintenance release.

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  • Boobele

    In response to my request, support responded by saying not only to reboot the network components (UniFi gateway, switch, access points), which I had done many times before, but also to unplug the power cable from all Bluesound devices after the network reboot, once everything has restarted, and then plug it back in after a minute.

    And that actually worked for me. Since then, everything has been working fine with 4.10.13, just like it did with 4.8.

    I would also unplug all devices for a minute and see if everything works again after that...

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